Conflict Management Strategies for Leaders - WIMDI Interactive Webinar
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In 2026, The WIMDI Speaker Series is inviting engaging speakers each month to give interactive talks on topics that help women kill it at work.
Welcome to Talk 3 of 13 - Conflict Management Strategies for Leaders
It’s every manager’s living nightmare: Members of your team are engaged in a battle royale. Squabbling at meetings. Finger pointing in the team chat. Sitting in stony silence on group calls. Relentlessly fueling the gossip mill while studiously avoiding any productive collaboration. Yikes!
Whether the conflict is out in the open, or a passive aggressive slow burn, the team dysfunction that can stem from teammates fighting is staggering. From plummeting morale to increased silo-ing that slows down progress and reduces work quality, you’re in for a rough ride as manager if you don’t have the skills to manage conflict on your team.
This talk will focus on strategies for leaders and people on a leadership track to address workplace conflict. We’ll cover:
- What to do (& not to do!) when unhealthy conflict is derailing the team
- The key communication skills to create win-win outcomes in difficult conversations
- An straightforward process for collaborative problem solving
- When a formal process is needed (& how to get help!)
The goal of this talk is to enhance your knowledge and skills for addressing unhealthy conflict.
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Cherolyn Knapp
Cherolyn Knapp is a Victoria, BC-based conflict resolution professional, mediator, workplace investigator, and lawyer. Drawing on her HR, leadership, and civil litigation experience, she helps individuals and organizations navigate disputes and find solutions particularly in situations involving high conflict behaviour.
A qualified and rostered mediator (ADR Institute of Canada, ADRBC, MediateBC), she's also a member of Chartered Professionals in Human Resources BC&Yukon, Association of Workplace Investigators, and the Canadian Bar Association. With dynamic energy and engaging enthusiasm, Cherolyn empowers audiences to find solutions for even the most challenging workplace conflicts, illuminating pathways forward where none seemed to exist.
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Attendance Notes:
- Gender:
This event is open to individuals of any gender identity. - Code of Conduct:
By attending this event, you agree to adhere to WIMDI's code of conduct, which you can find at wimdi.com/code-of-conduct-and-policy. - Privacy, Photography and Recording*:
This event is being recorded for release on the WIMDI YouTube channel. By attending you consent to the terms laid out at wimdi.com/video-release/. We understand that some of our members may not be comfortable being recorded, and we don’t want this to stop anyone from attending. Our Video Policy has helpful tips for staying internet-anonymous at our events. Learn more at wimdi.com/video-policy/
Online WIMDI events use Zoom, as such we cannot guarantee that no photos, screenshots, or recordings will be taken of you during the event by other attendees. We love it when our members connect at our events using both video and audio, but we understand if our members prefer to participate with their video turned off to preserve (more of) their privacy. - Donations to PAFNW (Pacific Association of First Nations Women)
As part of this event we have the option of donation to the Pacific Association of First Nations Women for their program fund for Indigenous women and girls. This is a concrete way - beyond land acknowledgement - to redistribute some of our collective financial privilege to support Indigenous women.