Building Intelligent Operations: MCP, AI Agents, and Incident Automation
Details
We’re excited to bring the community together for an evening of learning and connection. This time, we'll have a community member from PagerDuty sharing a use case and, as usual, an Elastic employee sharing their expertise as well.
Come support your fellow developers, learn something new, and meet others who are passionate about search, observability, and security.
Date and Time:
Monday, June 29th, from 5:30-7:30 pm EDT
Location:
Elastic Arlington Office - 4100 Fairfax Drive, Ste 500, Arlington, VA 22203
Agenda:
- 5:30 pm: Doors open; say hi, grab a seat, and eat some food.
- 6:00 pm: Beyond the Alert: Scaling Incident Response with Elastic, PagerDuty, and MCP, by Nick Worthington, Senior Solutions Consultant at PagerDuty
- 6:30 pm: Q&A with Nick
- 6:40 pm: Observability AI Agents - Behind the Scenes, by Josh Phifer, Principal Solutions Architect at Elastic
- 7:10 pm: Q&A with Josh
- 7:20-7:30 pm: Networking & refreshments
Talk Abstracts:
Beyond the Alert: Scaling Incident Response with Elastic, PagerDuty, and MCP
In this session, we will dive into the next generation of the Elastic and PagerDuty integration. Discover how to leverage Model Context Protocol (MCP) and advanced automation workflows to ingest telemetry, contextualize alerts, and trigger automated remediations. Learn how to reduce MTTR and eliminate alert fatigue, turning your incident management framework into a scalable operation.
Observability AI Agents - Behind the Scenes
In the age of AI, nearly every observability platform offers some form of intelligent assistance — from automated root cause analysis and incident triage to query generation and dashboard creation. Yet for most users, these AI agents remain black boxes: powerful, but opaque.
What principles guide their design? How do they reason over telemetry data? And what if you need to customize, extend, or build agents tailored to your organization’s workflows? In this talk, we’ll peel back the curtain on observability AI agents. We’ll explore the reasoning strategies, and orchestration tools that power them. Finally, we’ll dive into how Elastic’s AgentBuilder and Workflow ecosystem enable teams to move beyond out-of-the-box automation - empowering you to shape and build the agent experience your operations demand.
Parking:
- The building’s parking garage is operated by Colonial Parking and is located off N. Randolph Street
- Book a spot on SpotHero
- A Metro Station is located across the street
