FCI (Failed Customer Interactions) with OpenTracing Standard!
Details
Senior Site Reliability Engineers @ Intuit,
Abhay Rathore and Brad Gregory:
Presenting on FCI (Failed Customer Interactions) for collection metrics on the user interactions. Using OpenTracing standard to bring down Mean Time To Detect (MTTD).
- Quickly get Active, Failed and Degraded user count.
- Generate reliable alerts in near real-time.
- Reduce Logging cost.