Hey folks,
We are having our next meetup next week! Sign up soon! We have one speaker so far, but will surely find another one. So, stay tuned to get all the updates.
See ya soon!
Mana
PS: Data Science meetups will now take place on a regular 4-weeks basis! So save the date for March, 21st!
Topic 1:
AI meets CX
Christopher Harms, Lead Data Scientist at SKOPOS
Customer experience research aims to find the key drivers of why customers are happy – or unhappy – with your products and services. In times when surveys need to be shorter and open-ended questions are on the rise, gaining valuable insight in a scalable way is a challenge faced by the whole insights industry. In this case study we show how an elegant combination of NLP techniques, machine learning methods and statistical tools can provide actionable insights and helps SEAT to identify how to ensure customer satisfaction and loyalty. In this talk, we show how data science can provide scalable, valuable solutions to real-world business problems when time and resources are scarce.
Christopher Harms is Lead Data Scientist at the market research agency SKOPOS. Together with his team, he develops new tools and solutions to handling and analyzing data. He has a background in psychology and is still working on his PhD on statistics and replicability in psychological research.
