Online Event: Harnessing AI and Jira Service Management for Advanced ITSM

Agenda
Session 1: AI Application in ITSM
Discover how AI is revolutionising ITSM.

Addressing challenges and leveraging AI for enhanced efficiency and automation.

Practical insights for implementing AI within your ITSM framework.

Special Quiz Break
Engage in an interactive quiz session.

Stand a chance to win a Prezzy card  🎁 🎁 🎁

Session 2: Optimising Jira Service Management
Best practices for setting up your Jira Service Management for CMDB, Assets Management.

Integrating Incident Management with Affected Services for streamlined operations.

Strategies to maximise the impact of Jira Service Management in your organisation.

Q&A session: 
Chat with Atlassian's ITSM Solutions Architect, Gaspar Aguilar and TechTime's Senior Solution Architects, Irina Mosina and Patrick Peters.

Who Should Attend:
IT professionals new to Atlassian tools.

Experienced Atlassian tool users seeking advanced insights.

Organisations looking to enhance their ITSM capabilities.

Anyone interested in the intersection of AI and IT service management

Why Attend:
Gain firsthand knowledge from Atlassian experts and industry leaders.

Discover actionable strategies to elevate your ITSM processes.

Network with a community of like-minded professionals.

Enhance your skills and stay ahead in the evolving world of ITSM.

Agenda

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Speaker

Gaspar Aguilar - Atlassian (ITSM Consultant)

Gaspar is an ITSM Solutions Architect at Atlassian. He has been implementing ITSM solutions for over 15 years and delivering ITIL courses as an accredited trainer since ITIL version 2. Gaspar is an enthusiast of Artificial Intelligence, based in Vancouver, B.C. and helps Atlassian Partners deliver Jira Service Management projects.“

Moderator

Irina Mosina - TechTime Initiative Group (CEO)

Hosted By

Irina Mosina, Atlassian Community Leader

Hi there, I'm a veteran Atlassian event attendee and host.

As Platinum Solution Partners, since 2009, we have helped our customers become community leaders and provided all the support required to run successful events in Wellington, Christchurch, and Auckland.

I have built and led our Consultancy and Solutions practice and helped numerous organisations across many sectors and verticals to get the best out of their Atlassian stack.

I'm one of the first Authorised Training instructors awarded that badge in New Zealand, and we have consistently been selected as Training Partner for many years. I have trained hundreds of Atlassian users to become more confident, proficient and effective at their day jobs while using Jira, Confluence and other Atlassian tools.

I know that I have a massive amount of knowledge, experience and insights and I can't wait to share it with the wider Atlassian community and join forces with other Community Leaders out there!

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

Partner

TechTime Initiative Group (https://techtime.co.nz)
TechTime is Atlassian Platinum Solution Partner operating across NZ and Australia since 2009. Our products and solutions save time, money and simplify daily life of Atlassian users.

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For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-wellington-presents-online-event-harnessing-ai-and-jira-service-management-for-advanced-itsm/.