Agent Builder in Microsoft 365 Copilot in the Real World

Agent Builder gives business teams a low-code way to create AI powered agents, but making those agents useful in the real world is still messy and human. This session is for the people helping their organisation adopt Agent Builder, choose good use cases, support makers, and keep everything safe and manageable.

You will be invited to share your own examples, questions, and “this is what actually happened for us” stories, so we can learn from each other rather than just from theory.

Together, through live polls and open discussion, we will explore:

• The kinds of agents business users are building with Agent Builder today, and which scenarios are actually landing with end users
• How Agent Builder is changing the way people work, and what that means for training, support, and change management
• The pitfalls, surprises, and “wish we had known this earlier” moments from real Agent Builder rollouts
• Simple patterns for choosing good first use cases, setting light-touch guardrails, and working with IT without slowing everything down

You will leave with a clearer sense of what is working in real organisations, what to watch out for, and the questions worth asking as you help your company, clients, or community adopt Agent Builder.

Presenter
Hamish Sheild is the founder of AppRising and a Microsoft MVP in Business Applications with over 15 years of experience across Dynamics 365 and Power Platform. He helps large New Zealand organisations move from AI ideas to working business solutions through structured collaboration and responsible delivery.

Hamish works at the intersection of business, technology, and people. His approach is grounded in human-centred design, practical governance, and building internal capability so teams can sustain their own systems long after an engagement ends.
He speaks on AI adoption, co-design methods, and what it takes to build AI solutions that organisations actually use.