Redesigning content for the Xero support website

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How Xero's customer success team managed change while migrating a truckload of content.

Richard ‘Dice’ Allardice is an information architect at Xero. He'll talk about how Xero updated and improved their support experience by redesigning content on a large scale – including the challenges encountered and lessons learned.

This project involved multiple departments, content across different regions, and a large and growing product suite to support. The team planned, drafted, tested, refined and migrated a truckload of content.