Serving Up ITSM for Non-Tech Teams (with a Dash of Delicious Hotdogs!)
Details
Discover how IT Service Management can streamline your non-tech team's workflow while savoring delicious hotdogs.
Agenda
4:00 PM: Welcome & Icebraker
Welcome Reception: Coffee, Drinks and a Game to get to know each other!
4:30 PM: Opening Keynote
5:00 PM: How to Service Management – Getting Personal: The Service Desk in Human Resources
Achoo! - you wake up in the morning with a sore throat, a runny nose, and you feel like a teenager-sized elephant just ran you over? Clearly, you can't go to work like this. But how do you break the news to your employer? This is where the procedures start to vary significantly. We will show you how an HR service desk Creates a classic win-win situation for all parties. Involved.
5:30 PM: Empowering HR Teams with ITSM solutions that work… sometimes!
HR teams… they’re non-tech! They’re human beings, working for human beings.
They don’t stereotypical use apps and software for their work. They’re Soft Skills based professionals… so, they don’t need technology, right?
WRONG!
And in this presentation, you are going to learn why HR - as People Management - need Products (technology), just as much as they need well rounded Processes, as Fun Man Andy, tells us all about his greatest HR Service Management change project, that involved nearly the entire Atlassian stack!
Spoiler alert: it failed… BUT: the solution is still jaw dropping, and inspiring for Non-Tech Teams looking to empower their Service Management.
6:00 PM: Hotdogs & Networking
Use the time for networking while eating some Delicious Hotdogs and Potato Salad.
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Speakers
Andy Barker - Ker & Ker (Business Consultant)
The one and only FUN MAN ANDY!
An extremely creative person, I am always thinking in solutions, looking to solve problems! Driven by a passion for continuous improvement, knowledge sharing, training & coaching, I seem to thrive best in disastrous, ever-changing VUCA environments!
Kai Sören Becker
Kai is the ITSM Portfolio Owner at Seibert Media. He is a passionate advocate for effective IT Service Management (ITSM) and a driving force behind the ITSM business at Seibert Media.
Moderators
Alisa Tietz
I'm Alisa, one of the Atlassian Community leaders in Wiesbaden. I have been working in the Atlassian ecosystem for more than 10 years. I have seen the ecosystem grow extremely, and I am really excited about what happens the next few years. In my role as an Atlassian Community Leader I want to bring Atlassian users together and build a bridge to Atlassian and the ecosystem.
Andy Barker - Ker & Ker (Business Consultant)
The one and only FUN MAN ANDY!
An extremely creative person, I am always thinking in solutions, looking to solve problems! Driven by a passion for continuous improvement, knowledge sharing, training & coaching, I seem to thrive best in disastrous, ever-changing VUCA environments!
Hosted By
Alisa Tietz, Partner Manager & ACE Leader Wiesbaden
I'm Alisa, one of the Atlassian Community leaders in Wiesbaden. I have been working in the Atlassian ecosystem for more than 10 years. I have worked in various roles at the Atlssian partner Seibert Media in Wiesbaden and in 2014 & 2015 I worked at Atlassian in Sydney for a few months. I have seen the ecosystem grow extremely, and I am really excited about what happens the next few years.
In my role as an Atlassian Community Leader I want to bring Atlassian users together and build a bridge to Atlassian.
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Global Partner
Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.
Partners
Seibert Media GmbH (https://seibert-media.net/)
Seibert Media entwickelt und vertreibt Software für bessere Zusammenarbeit in Teams. Seit 1996 begeistert das Unternehmen seine Kunden für Selbstorganisation, Eigenverantwortlichkeit sowie für agile Vorgehensmodelle wie Scrum, Kanban oder SAFe. Als einer der größten Atlassian Partner weltweit wird in diesem Bereich alles angeboten, vom Social Intranet in Confluence mit Linchpin bis hin zu SAFe in Jira mit Agile Hive.
Tempo (https://www.tempo.io/de/)
Old Street Solutions (https://www.oldstreetsolutions.com/)
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Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-wiesbaden-presents-serving-up-itsm-for-non-tech-teams-with-a-dash-of-delicious-hotdogs/.
Serving Up ITSM for Non-Tech Teams (with a Dash of Delicious Hotdogs!)