Cloud Contact Center Transformation using Amazon Connect

In 2017 Mutual of Omaha set out to transform the way they interacted with its customers. They wanted to be able to provide a flexible contact routing model and robust self-service offerings in addition to live agent support. After assessing multiple leaders in the contact center as a service (CCaaS) space they implemented their first contact center on Amazon Connect in April 2018.

Register at https://mailchi.mp/b59258c14e84/do5t04z2of for our virtual session and hear Dawn Pielstick, VP of Information Services for Mutual of Omaha, share how they moved their 20+ contact centers to Cloud operations, improved customer satisfaction, lowered overall costs, and enabled a move to 100% work-at-home operations overnight when COVID hit in March of 2020.

Dawn leads the Information Services divisions at Mutual of Omaha that support senior health solutions and customer service. She began her career in IT as a developer and advanced to roles as technical project manager, resource manager, business systems architect, IT Director and VP. Dawn’s work experience includes leading large-scale enterprise IT-driven initiatives and managing teams across the IT organization. Most notably, she helped lead the implementation of Amazon Connect for the company’s contact center technology solution.

Our event is sponsored by the Nebraska Tech Collaborative and the Zoom call is sponsored by Big Red Keno.
The Zoom call will open at 5:00 pm CT for networking, with the program beginning at 5:15. We’ll finish at 6:15 with a raffle drawing. Prizes provided by the Nebraska Tech Collaborative. You must be virtually present to win.