February WordPress Meetup

For our February meetup, we'll be doing our standard two-speaker set with time for networking before, between, and after. Talk descriptions and bios below!

Support, Customer Experience, and WordPress

Kyle M. Brown (@kylmbrown (https://twitter.com/kylmbrown))

This talk will cover best practices that you can use to get effective support from theme and plugin shops as a freelancer, blogger, agency, enterprise, or government client.

From the other side as a customer support provider, this talk will also discuss best practices that you can use to provide effective support to your customers for your theme, plugin, or service.

Kyle (http://www.kylembrown.com/about) consults with business owners to help them understand how to use processes and software to become more efficient, scale, increase profits or just free up the time spent running their businesses so they have the freedom to do whatever they want.