Remote Work and Online Payments, the Automattic Way

Topic 1: Scaling Remote Support Teams
Andrew Spittle (@andrewspittle) is the head of customer support at Automattic. In this talk he will cover how Automattic grew their support division from 30 remote employees to over 200. He’ll discuss some of the challenges they overcame as they scaled their support organization for their worldwide user base.

Topic 2: Making Online Payments Simple
The Jetpack plugin's Simple Payments option, is all you need to add payment buttons to any post or page on your Jetpack-enabled site. Using it, you can start accepting payments for physical products and digital goods, and even collect donations, all via PayPal. Arthur Piszek (@artpi), the developer who wrote a lot of the code behind this feature, will talk about how you can implement it on your website.