Support 🤝 Documentation: A Two-Way Street

"Behind every great support engineer is great documentation" - Peter Simpson, Senior Support Engineer

When you think about your documentation's target audience, do you ever think about internal teams that rely on the docs for their day-to-day? If not, you should. Come listen to Peter Simpson, Senior Support Engineer, talk about the symbiotic relationship between Support and documentation. We will hear about:

• The role of documentation in Support's success
• How support engineers can improve documentation
• Feedback loops between support and docs teams
• Impact of documentation on support's efficiency

When: Thursday 20 February, from 6.30pm
Where: Codat, 15 Long Ln, London, EC1A 9PN
What:
18.30 - 19.00 Arrival
19.00 - 19.30 Talk and Q&A
19.30 - 19.45 Short break
19.45 - 20.15 Talk and Q&A
20.15 - 21.00 Closing and networking
How to find us:
The entrance to the Codat office is located inside the glass doors of Griffin Court, to the left of the Subway. You'll see WTD signs and organisers.
Map pin | what3words
If you have been to previous events hosted at Codat, note that they have moved, and this is a different location.
Photos:
Please note that the organizers may take some photos for the WTD group.