February 2020 Joint meetup with Support Driven: Knowledge-Centered Support

This event is on the 7th floor. Please arrive by 6:45 pm, or you won't be able to get into the building.

Remote attendee link: meet.google.com/mek-quvc-zuq

KCS (Knowledge-Centered Support) is a methodology that brings together support and writing. In that spirit, February's meetup is a collaboration between the Write the Docs and Support Driven communities.

We'll hear Jack Harrison-Sherlock present on how Vend implemented KCS to a global team of 60 spread across 3 offices, doubling their self-service rate and empowering their team to contribute to a single knowledge base. Jack is the Senior Continuous Improvement Lead in the Support Operations team at Vend, where he owns the Support platform/tech and manages special projects.

6:30 to 7:00 Networking
7:00 Presentation

This presentation will be remote-friendly, and the meeting link will be posted here on the day of the presentation.

Thanks to Green Bits for the refreshments and the space!