Virtually Meetup with Digit, Fandom + Lever

The safety of our community is our top priority. With that in mind, we’ve been closely monitoring the evolving situation with COVID-19. In the interest of caution, we’ve decided to proactively bring you a virtual experience for our SF Meetup: Digit, Fandom + Lever on Wednesday, May 6th at 3 PM PDT over Zoom.

In today's new normal, there are more questions than answers. We still believe in the power of Community, and are happy to connect people virtually as we face these questions together.

Deepening relationships is just the beginning, join us as we bring thought leaders together as we dive into:

∙ Why connecting product and support teams matters, especially now
∙ How to listen to customer feedback meet their changing needs
∙ Motivating your team during difficult times and distance

Moderator:
Kate Garcia is the VP of Sales at Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Previously she held sales leadership roles at Rearden Commerce and Coupa Software.

Featured Speakers:
Jen Burton started her career in CS at Amazon, back when the entire department fit in a single building in downtown Seattle. Over the past 20 years, she’s created service strategies for user-generated content, SAAS products, and massive online communities. She is now leading support at Digit, a fintech company making financial health effortless for everyone.

Brandon Rhea has been with Fandom (formerly Wikia) for his entire professional career. He started part-time in college in 2010 on the Community Support team and transitioned into supporting marketing, editorial, and community alike. He built and led a community video production team, led the company’s product adoption efforts with the Fandom community, and currently is VP of TV, Movies, and Anime (along with Customer Support). His focus is on growing consumer engagement and supporting community members and customers. Fun fact: he worked with Jen for 7 years.

Justine Matison is the Head of Customer Service and Support at Lever. Lever’s platform enables high growth companies to achieve their hiring goals and unlock insights spanning the talent life-cycle, from candidate engagement through employee engagement. Lever manages service levels and high customer satisfaction for each of their Service Offerings across a multi-tiered support organization.