Virtually Meetup with RED Digital Cinema, SimplePractice, and Joybird

The safety of our community is our top priority. With that in mind, we’ve been closely monitoring the evolving situation with COVID-19. In the interest of caution, we’ve decided to proactively bring you a virtual experience for our SoCal Meetup: Leading CS with Compassion on Wednesday, April 22nd at Noon PM PDT over Zoom.

In today's new normal, there are more questions than answers. We still believe in the power of Community, and are happy to connect people virtually as we face these questions together.

No matter what your business is or does, we’re all in the business of helping others - helping them through our products, our platforms, our services… But sometimes we’d all like a little help, too!

Join us to learn and discuss with your local LA CX peers:
∙ How do you find the sweet spot with automation to drive customer satisfaction without sacrificing your brand or your humanity?
∙ How do you get customers to engage with your brand today?
∙ How do you get things done when you have limited resources?

You can also bank on hearing first-hand stories and gaining insight from industry leaders: RED Digital Cinema, SimplePractice, and Joybird.

Themes:
∙ Where Efficiency and Empathy Collide
∙ Encouraging Self-Service
∙ Mirroring Your Customer Base
∙ Inspiring Courageous and Empathetic Agents

Moderator:

Kristen Durham is VP of Startup Initiatives at Zendesk. She worked for Silicon Valley Bank building their VC and technology banking practices in Latin America, China, and other emerging markets.

Featured Speakers:

Brad Harris, Sr. Manager of Global Product Support @ RED

With a background of Independent Filmmaking and Apple Retail customer training, RED Support allowed a way to merge the two disciplines to bring innovative ways to improve the daily processes of agents and deliver a best-in-class support experience. Lover of whiskey, camping, and naps.
RED Digital Cinema: An American manufacturing company that produces 4K+ digital cinema cameras.

Laura Teichmiller, Senior Customer Success Operations Manager @ SimplePractice

Laura is a results-driven Senior Customer Success Operations Manager who knows how to drive success for B2B SaaS companies. She’s the one you turn to when you need the right words, when you’re stuck in a nebulous spiral of disorganization, or when the gears aren’t moving as efficiently as they could be. She constantly pushes herself because her work impacts 60,000+ customers, millions of clients, and 100+ colleagues every day.
SimplePractice: The #1 practice management platform for health and wellness professionals.

Joybird: An e-commerce retailer and manufacturer of custom-made and curated furniture. Joybird was founded on the idea that people should never settle when it comes to their home furnishing, but rather have the freedom to be boldly original. Joybird is committed to developing innovative digital experiences that facilitate a 1:1 conversation with users. An efficient customer experience team is at the front lines of our relationship with our customers, building a lifetime relationship with each customer through empathetic listening.