The New Age of CX w/ Startup Spotlight on DYME

CX used to equate to “customer success” or “support”, but those days are long gone!

Business used to be done strictly via formal communication channels like email or conference calls. And to be frank, businesses held the majority of the power. As entrepreneurs, we know the dynamic between customers and businesses has dramatically evolved.

Now business is done any time, anywhere, on any channel and a customer’s expectation of when their relationship starts with you is from the second they land on your website or Twitter feed. The moment a customer interacts with your company, whether that’s by visiting your website, speaking to a sales rep or emailing support, they form an opinion on your brand. Welcome to the New Age of CX!

Ensure teams are aligned and synchronized in order to deliver better experiences -- at every stage. Join our session to discover best practices around:

∙ The ever blurring lines between sales and support & how to build better cx across teams
∙ Informal channels becoming the “it” place to GSD
∙ Loads of data, now what to do with it? Uplevel your CX by connecting those data points!

Learn from DYME, a B2B Logistics and Supply Chain company founded in 2017, an amazing journey of transforming the cannabis industry and redefining customer engagement for its producers, manufacturers, retailers, and end-customers.

Oh, and did we mention there’s going to be free pizza?!

Featured Speakers:

∙ Lawrence Lewis - Client Services, DYME
∙ Jason Huang - Customer Experience, DYME
∙ Kevin Francisco - Account Management, DYME
∙ Mark Bloom - Director of Product Marketing for Omnichannel, Zendesk