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Re: [newtech-1] Consumer Pain

From: PJ
Sent on: Tuesday, March 5, 2013 10:39 PM
Hi Ronald!

Long time no see. We should lunch! Sorry for the delay - there was a glitch in my matrix.

Thanks for your input on this thread - great food for thought! I added some comments inline below

On Fri, Feb 22, 2013 at 9:14 AM, Ronald Bradford <[address removed]> wrote:

The first thing for me that come to mind regarding consumer pain is three inter related points.  Time, Service & Locale.  Let me explain.

I wish to support local business, but in many cases it can be difficult.  The time it takes to go to more [snip] it's really frustrating when I like one particular type of bread for my sandwichs and I know the local store has it, but 2 out of 3 times I physically go there they are out of stock.

Hmm net-enabled grocery inventory - that's something that I haven't heard of available at a consumer level. 

I know there are net-enabled inventory of other kinds of items, but have seen some pretty poor quality out of them. Does anyone know if there are high quality services - that are actually accurate, real-time, with APIs?

This leads to the second pain point of Service. No offense Americans, but customer service in this country is basically on average SH*T. [snip]

B & H Photo is really good at customer service. I just had the pleasure of shopping there recently. The only aggravation is waiting around for someone to free up to talk to you - because they are focused on another customer, and there isn't someone immediately available, that does feel  like an affront. But when you have one helping - they are really knowledgeable. Definitely not common to find in your typical local store of more than small size.

So - hmm... problem in in-store customer service. An opening for a Zappos-quality customer service rep in your mobile device, no matter where you are?

So this finally leads to locale.  We as a society on this planet earth cannot sustain globalization effectively. [snip]
we should really ask the question, while it's convenient, should be really always do it because of the ramifications to society on so many levels.

Sustainability, wanting to "do good" but too much pain to do so, with convenient alternatives. Do good/sustainability has been a tough product to sell IMO, having been through one startup in that vein. One has to get crafty.

Thanks again!

Anyone else - extremely painful/annoying/inconvenient aspects of being a consumer?


Patricia Ju
music ( * technology ( * community (

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