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Eastside and bug

From: Huy N.
Sent on: Friday, September 25, 2009 10:50 AM

I am on the Eastside, Factoria area. Been hoping for a closer Meetup 
because there a lots of good locations, like all three Libraries, 
Downtown Bellevue, Newport Way and Downtown Issaquah ( all three have 
large sound enclosed meeting spaces with WiFi), even Crossroads which 
has a KCLS branch for Wifi, decent food but noisy.

As for bug tracking for clients, I am puzzled. Usually you have 
bug/defect tracking for code and then issue/help tracking for customers.
Although the workflows may be similar, they are two different things.

Bug/defect is usually for internal or peer developers. If you are 
looking for that, I would recommend something that is integrated with 
your code and has file/documentation features and that would be TRAC or 
Redmine, which I currently use because it easily supports multiple 
projects and flexible group/permissions.

If you are looking for a solution for the general customer base, then 
there are a bunch of choices ranging from free to Kayako.


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