Join us for an engaging introduction to Jira Service Management (JSM), Atlassian’s comprehensive platform for IT service management and operations. This session will guide you through the essentials of setting up JSM, from configuring your first service desk to leveraging advanced features like operations management and asset tracking.
Our speaker Aditya Mani is a Senior Product Manager at Atlassian, based in Bengaluru, India. Aditya has been instrumental in enhancing IT Operations features in JIra Service Management and Compass over the past couple of years. His work primarily revolves around improving collaboration among diverse teams, leveraging his extensive experience with infrastructure, platform, and DevOps teams. This background provides him with a deep understanding of Incident Management, Change Management, and System Administration.
Aditya has spent the last 10 years in the IaaS (Infrastructure as a Service) and PaaS (Platform as a Service) domains. Over the years, he has contributed to building and refining products that have impacted millions of users globally. Outside of work, Aditya is passionate about music and tea, often at the same time. He enjoys engaging in conversations about economics, sports and sustainability. For our event he represents the cloud environment
Key Takeaways:
Learn how to get started with JSM and set up projects, workflows, and streamline workflows for efficient ticket management
Discover how you can use JSM to set up manage incidents, on-call schedules, and escalations, ensuring rapid response and business continuity
We will touch upon how to track and manage assets, and use built-in automations and Atlassian Intelligence
Whether you’re new to JSM or looking to expand your knowledge, this session will equip you with practical insights to deliver exceptional service experiences and drive operational excellence within your teams.
Target Audience:
IT Service Desk Managers & Administrators
Professionals responsible for setting up and managing service desks, workflows, and ticketing systems.
IT Operations, Infrastructure, and DevOps Teams
Teams aiming to enhance incident management, change processes, and asset tracking within their organizations.
System Administrators & Platform Managers
Individuals interested in leveraging automation and advanced features within JSM to streamline operations.
Software Developers
Developers seeking to understand how JSM integrates with development workflows, particularly in DevOps and agile environments.
Business & Technical Leaders
Executives and managers looking to improve cross-team collaboration and ensure rapid incident response and business continuity.
Customer Support & Service Delivery Teams
Professionals aiming to enhance service experiences and drive operational excellence within their teams.
Tech Enthusiasts & Students
Individuals passionate about IT service management and looking to expand their knowledge in this domain.
We have over 5800+ members and we meet regularly to encourage better use of Atlassian tools among current or prospective users. Our events typically offer several team talks, hands-on workshops, Hackathon, free food/drink, and networking opportunities with 75-200 attendees.
Like an attendee at one of our events, you can expect to:
Share and learn Atlassian product knowledge, best practices, and case studies.
Provide valuable user input to Atlassian so that they can keep making great products for us to use.
Network and build a support system with fellow Atlassian product users.
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This is a hybrid event. Join the event virtually at https://ace.atlassian.com/events/details/atlassian-nairobi-presents-jsm-101-unlocking-the-power-of-jira-service-management-for-modern-teams/
or in person at
Nairobi Garage - Spring Valley - General Mathenge Road Nairobi, 00100
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Agenda
5:00 PM: Check-In and Ice Breaker
Check-in and Ice- Breaker
5:10 PM: Introduction and News and in the Atlassian Ecosystem
Introduction and News in the Atlassian Ecosystem
5:50 PM: JSM 101: Unlocking the Power of Jira Service Management for Modern Teams
This session will guide you through the essentials of setting up JSM, from configuring your first service desk to leveraging advanced features like operations management and asset tracking.
Key takeaways:
-Learn how to get started with JSM and set up projects, workflows, and streamline workflows for efficient ticket management
-Discover how you can use JSM to set up manage incidents, on-call schedules, and escalations, ensuring rapid response and business continuity
-We will touch upon how to track and manage assets, and use built-in automations and Atlassian Intelligence
Whether you’re new to JSM or looking to expand your knowledge, this session will equip you with practical insights to deliver exceptional service experiences and drive operational excellence within your teams.
7:10 PM: Networking
Networking
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Speaker
Aditya Mani - Atlassian (Senior Product Manager)
Aditya Mani is a Senior Product Manager at Atlassian, based in Bengaluru, India. Aditya has been instrumental in enhancing IT Operations features in JIra Service Management and Compass over the past couple of years. His work primarily revolves around improving collaboration among diverse teams, leveraging his extensive experience with infrastructure, platform, and DevOps teams. This background…
Hosted By
Michael Kimathi, Atlassian Community Leader
Computer Scientist| Entrepreneur| Pro DJ (Consulting Entrepreneur in Technology and Entertainment). Developer Community Expert.
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Global Partner
Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.
For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.
Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-nairobi-presents-jsm-101-unlocking-the-power-of-jira-service-management-for-modern-teams/.
