Designing Responsible Conversations

Content Strategy Seattle
Content Strategy Seattle
Public group

Moz

1100 2nd Ave #500 · Seattle, WA

How to find us

The Moz offices are on the 5th floor. If the street entrance is locked when you arrive, look for the sign with a text number for access.

Location image of event venue

Details

Conversations generate extraordinary power. Our words can harm or heal, obfuscate or enlighten, generate confusion or clarity. They can make our day or ruin our mood. So what happens when one side of the conversation comes from a machine? How do we teach our machines to connect, to quip, to clarify, to lighten the mood?

Designing responsible conversations is indeed a challenging prospect, but it can absolutely be done. In this session, we'll consider why conversations matter and the duty of care that we assume when we engage people in an inherently emotional activity: talking with them. We'll explore the powerful emotional components of human communication, and what the research tells us about how we connect with our devices. Finally, we'll look at some conversational examples and consider the ethics of different approaches to authoring.

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Registration

We appreciate preregistrations at our Evenbrite page:

https://www.eventbrite.com/e/designing-responsible-conversations-tickets-87993919181

If you're unable to register ahead of time, please bring $10 cash to the event.
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Come at 6:30 for light nibbles and networking; the talk will begin at 7:00.

Presenter Bio

Deborah Harrison is one of the original architects of the personality for Microsoft's digital assistant, Cortana. She brings an inclusive approach to conversational design and helps teach deep neural networks to manifest distinct personalities. Her work explores an ethical approach to crafting interactive experiences.