What we're about

This community will explore the role of Customer Success as part of an organization’s strategy. Our main goal is to bring Customer Success Professionals together as a resource for each other. We will focus primarily on building a CS community, knowledge sharing, and networking. CuSP aims to achieve this by hosting a regular meetup where members of the CS community come together to share best practices for creating CS strategy, exploring similarities and differences of adjacent practices, and how CS creates value for organizations.

EXCITING NEWS! As of October 2021, our events will be sponsored by Melo Associates, a Chicago based Recruitment Firm that focuses on Customer Success Hiring. Check out the website here: https://meloassociates.com/. Therefore, all our events will be FREE moving forward! We look forward to seeing you soon!

Volunteer Signups (https://cusp.typeform.com/to/Jh3bTo)

Sponsorship Signups (https://cusp.typeform.com/to/hfo8vI)

Speaker/Panelist Signups (https://cusp.typeform.com/to/x9oMId)

Upcoming events (1)

CX Growing Pains: Lessons Learned in Rapid Growth (Virtual Event)

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How do you handle the growing pains of a fast-growing company? As Definitive Healthcare grew over the last three years, their Customer Experience team had to expand by over 300%. This type of rapid growth raised many challenges and learning opportunities for the company and individuals. Hear firsthand from Allastair Meffen, VP, Customer Experience, to learn about their fast-track journey.

He’ll share lessons learned along the way, including how to:

  • Manage expectations up and down the chain of command
  • Establish a clear understanding of what effective communication looks like
  • Streamline processes and manage technology implementations
  • Operating Customer Success in current economic climate

Speaker: Allastair Meffen

Allastair Meffen is the VP, Customer Experience at Definitive Healthcare. He leads an award-winning customer experience team comprised of 100 employees. In his role, Allastair works closely the leadership team to drive value within Definitive’s customer base. Since joining Definitive, Allastair has helped the customer success team grow from 18 to 100 employees. Previously, Allastair spent 12 years at Imprivata, where he wore many hats across sales engineering, support and ultimately finding Customer Success.

5:00 PM - Welcome & Introductory Breakout Session
5:20 PM – CX Growing Pains – Speaker Allastair Meffen + Q&A
5:50 PM – Small Group Discussions
6:10 PM – Close of event

Come learn, share, and network with us as we celebrate Spring 2023.

Learn more about CuSP: A Customer Success Community and join our Meetup group: https://www.meetup.com/CuSP-A-Customer-Success-Community/

If you have any questions please contact Swati, Stacy or Parul via the CuSP Meetup group or [masked].

Sponsored by Melo Associates, a Recruitment Firm focused in Customer Success Hiring. Check them out here: meloassociates.com

To learn more about the Customer Success Function, check out The Customer Success Association.

Past events (17)

Navigating Customer Success Teams - How CS structures shift with company changes

This event has passed