The long-tail of Customer Success. So many of the discussions, blog posts, and "best practices" focus on situations that are a better fit for high-touch scenarios. But what do you do if your industry, target customer, or product is geared towards higher-volume and lower-touch interactions? What's the best way to approach that?
Join us this month for a great discussion on how to manage a scaled customer base where the answer isn't just "put them into an email nurture campaign". As always, we'll have fantastic learning, food & drink, and great networking.
- Justin Oberbauer, VP Customer Success at ProsperWorks
- Hallie Pond, Manager of Customer Success at Glassdoor
- Micah Rowland, Former VP of Operations at FiveStars and VP Zumper Select
- 6:30pm - 7:00pm: Networking + Food & Drink
- 7:00pm - 8:00pm: Welcome and Panel Discussion
- 8:00pm - 8:45pm: Networking
Big thank you to the University of San Francisco and Professor Vijay Mehrotra for hosting the meetup! USF’s MBA programs (full-time, part-time, and Executive) have been housed here at 101 Howard since 2012. Many USF MBA alums been Customer Success pioneers at a wide variety of SaaS firms, including Salesforce.com, Red Hat, Amazon Web Services, Zuora, Prosperworks, Algolia, Amplitude Analytics, Xola, Talkdesk, Nimblefish, and Macys.com. In 2017, USF launched a mini-track within its MBA program on Customer Success Management, making it the first formal academic program in the country specifically focused on preparing its students for the CS profession.
USF’s Customer Success initiative is led by Vijay Mehrotra, Professor of Business Analytics. Prior to “retiring” to life as a faculty member, Vijay was co-founder and CEO of Onward Inc. and Vice President for Customer Solutions at Blue Pumpkin Software. He holds a PhD in Operations Research from Stanford University, an undergraduate liberal arts degree from St. Olaf College, season tickets to the San Francisco Giants, and very few grudges.