[August] SF Customer Success Meetup

Incentives drive behavior. It's a well known fact, especially in the Sales world...but how should this be structured in Customer Success? In this month's meetup, we'll explore the topic of CS compensation and incentive plans. We'll dive into questions of when it makes sense to pay at 100% salary, 80% base vs 20% variable, what should the variable component be based on, and whether it makes sense to align Sales & CS incentives. Whether you are a CS leader looking to incentivize your team in the best way or you are a CSM looking to better understand whether your current model works for you, this will be a topic you won't want to miss!

Panelists:

• Barr Moses, Co-Founder & CEO @ Monte Carlo and Former VP CS Operations @ Gainsight
• Lauren Locke-Paddon, Marketing at Pulse Q&A and Former Director of Customer Success @ SurveyMonkey
• Hatim Shafique, Chief Customer Officer @ Databricks

Join us for an amazing evening filled with great food, drink, and networking / learning!

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Thank you to Gong for hosting the event! Gong is the #1 conversation intelligence platform for sales. It gives you unfiltered visibility into your customer conversations.

Gong captures and analyzes every customer conversation across every channel. You can win more deals, skyrocket rep success, and change the way you go-to-market.