DevOps Kansas City

In the course of #opslife, we run into production incidents. How do we best manage them to avoid 3am misery? Matt Stratton of PagerDuty joins us to talk about just that. “Is there any strong objection?” - How to have a (relatively) stress free time during an outage. Major outages, incident calls, war rooms, whatever you want to label them, can be stressful and frustrating experiences. However, we aren't the only industry to have run into these problems. What can we learn from others on how to have a relatively stress free experience? How can we shorten the time that it takes to get back to a working state when things are broken? This talk will provide some comparisons to responses in other industries, and then go through several patterns and processes any team or company can use to have a quick, visible, and easy time responding to problems. About the speaker: Matt Stratton is a DevOps Evangelist at PagerDuty, where he helps dev and ops teams advance the practice of their craft and become more operationally mature. He collaborates with PagerDuty customers and industry thought leaders in the broader devops community, and his license plate actually says “DevOps”. Matt has over 20 years experience in IT operations, ranging from large financial institutions such as JPMorganChase and internet firms, including Apartments.com. He has given presentations at ITSM focused events, ChefConf, DevOpsDays, Interop, PINK, and various local groups within the Chicagoland area. He is the founder and co-host of the popular Arrested DevOps (https://www.arresteddevops.com) podcast. He lives in the Chicagoland area with his wife Andrea, their cat Fancy, and his three kids, Henry, Joey, and Sophia. He also has an unhealthy obsession with Doctor Who, Firefly, and Game of Thrones. And whiskey. • What to bring • Important to know