Our goal is to create a living, self-sustaining, Agile entity that provides people with inspiring new ideas about Agile to apply in their daily work, and fun opportunities to connect and network with like-minded professionals in the Santa Barbara area.
We are excited to have a special virtual meetup from our sponsor Appfolio! At AppFolio, they know that customer experience matters. Every interaction a customer has with our products, services, and brand leaves an impression. Join this session to learn how customer feedback & insights are the feedback loop that you need to design new experiences and make product improvements that matter to your customers and also the bottom line. Our speakers:
Julie Parker, Sr VOC Program Manager, AppFolio Julie has an extensive background in advising B2B and B2C companies across industries to generate organizational change and improvements and drive positive business outcomes based on customer feedback. Julie recently joined the Customer Experience team at AppFolio to help drive business growth by continually improving the products and services we provide based on customer feedback.
Valerie Clarke, Staff Customer Experience Program Manager, AppFolio Valerie is a certified Scrum Master, Agile Coach and former SB Agile Meetup co-organizer, with over 20 years of experience in the software industry. She’s an agilist at heart, loves to inspire change and find new ways of working that deliver results. Most recently, Valerie transitioned into a Customer Experience role and continues to develop programs and individuals with a focus on collaboration, experimentation and customer centricity.