What we're about

Service Design Dallas is the Official Dallas Chapter of the Global Service Design Network (https://www.service-design-network.org/)

We are seeking to help create new connections and build awareness of this evolving new exciting discipline: Service Design.

So, what the heck is Service Design you ask?

“Service Design choreographs processes, technologies, and interactions within complex systems in order to co-create value for relevant stakeholders”
— Brigit Mager (Professor of Service Design, KISD & Service Design Network President)

We want to meet you, whether you're a designer, developer, product manager, business analyst, organizational leader or if you just simply want to know more about Service Design! …the more diverse skillsets, the better!

Our vision is to create a growing group of Service Designers in the Dallas community to connect, collaborate, and co-create. We're looking forward to meet you!

Upcoming events (2)

WE'RE BACK DALLAS! Finally our first fun-in-person-event post-Covid!

Deason Innovation Gym

To finally celebrate the end of a tumultuous three years of virtual life, we are partnering with our good friends at IDSA (Industrial Designers Society of America) and SMU DIG Lab (Deason Innovation Gym) for an end-of-year fun event full of design, prototyping, ecosystems, products and even drinks and beverages of all sizes and shapes!

Mark your calendar for the event, as it will be LIMITED TO ONLY 50 PEOPLE due to the limited size of the SMU DIG Lab.

> The first 25 people to RSVP will receive an Eventbrite invitation to register for the event. There is a $5 cover charge to cover your parking, food, beverages, and raffle ticket for some awesome SMU DIG prizes!

Hurry up and RSVP to save your spot!

We are sooo looking forward to see you again in person!

We will send parking info and more details to the 25 people joining us on Dec 15.

Resilience in the Storm: Fight for your Customers with Michael Steingress

Recessions, down turns, economic slow downs, layoffs... It's happened before and it will happen again. Now that a potential recession is looming on the horizon, many organizations are looking for ways to secure their profits. Unfortunately, marketing and CX budgets are historically often the first victims of a slowing economy.
We will provide you with sound and sensible arguments to help you shape your thinking when fighting for your customers, experiences, employees and budgets.

We will discuss with Michael Steingress many clear and sound business arguments to help you prepare for the storm:

  • Customer retention
  • CX is no longer a nice-to-have
  • Knowledge management
  • Service-orientation brings resilience
  • Prioritization
  • Price war
  • Support your customers
  • Budget conversations
  • ...

• A little bit about Michael Steingress
As Smaply’s Head of Partnerships and Sales, Michael is in close contact with people working in leading CX/SD roles and knows what makes them tick. Michael helps CX/SD leaders define their challenges and evaluate different approaches on how to tackle them. Michael also teaches at business schools and has a passion not only for journey maps, but also for geographical and sociological maps.

> We will have a moderated live Q&A session for all attendees who wish to ask specific questions to Michael about preparing and building strong and resilient customer experiences in dire times.

> Tuesday January 30, 12PM (US CT)

Meeting ID:

Photos (234)