Designing Services
Details
Register for this event here: https://academyxi.com/events/designing-services/
Thoughtfully-created experiences and relationships are paramount to making a business’ service user-friendly, competitive, and relevant.
Service Design is the practice of planning and organising people, communications, and material infrastructure of a service – with a focus that stays at the heart of the offering: your customers.
Service Designers are champions of a brand’s customer experience and are responsible for identifying and delivering improvements and organisational change across people, processes, and systems.
If you’d like to understand what it takes to deliver exceptional experiences for your brand or businesses, come to our event, “Designing Services” where we will explore:
- What is Service Design, and how does it differ from UX?
- What the key tools are for Service Design
- The Service Design Methodology
- How to get started in Service Design
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Panelist
Cherie Leck | Service Design Lead @ Hmlet
Victoria Koo | UX Catalyst @ DBS
Adela Ordoñez-Taut | Lead Designer @ PALO IT
Shaina Tan | Service Designer @ Tan Tock Seng Hospital
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Agenda
6:30-7:00 - Sign-in, networking, refreshments
7:00-8:30 - Panel Commences
8.30-9:00 - Networking and refreshments
Designing Services