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Upcoming events (3)
Join us on March 19th to discuss 100 Things Every Designer Needs to Know About People by Susan M. Weinschenk. Thanks to The Office of Experience for hosting! Doors open at 5:30 and discussion at 6:00. Feel free to come early for snacks and networking. About the book, from the publisher: We design to elicit responses from people. We want them to buy something, read more, or take action of some kind. Designing without understanding what makes people act the way they do is like exploring a new city without a map: results will be haphazard, confusing, and inefficient. This book combines real science and research with practical examples to deliver a guide every designer needs. With it you’ll be able to design more intuitive and engaging work for print, websites, applications, and products that matches the way people think, work, and play. More information from the publisher: http://www.peachpit.com/store/100-things-every-designer-needs-to-know-about-people-9780321767530
Join us on April 3rd to discuss This is Service Design Doing. Thanks to Wyzant for hosting! About the book, from the publisher: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You’ll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Join us on May 7th to discuss The Real World of Technology by Ursula M. Franklin. We are still looking for a host for this meeting; please send us a message if your organization is interested in hosting. About the book, from the publisher: "In this expanded edition of her bestselling 1989 CBC Massey Lectures, renowned scientist and humanitarian Ursula M. Franklin examines the impact of technology upon our lives and addresses the extraordinary changes since The Real World of Technology was first published. In four new chapters, Franklin tackles contentious issues, such as the dilution of privacy and intellectual property rights, the impact of the current technology on government and governance, the shift from consumer capitalism to investment capitalism, and the influence of the Internet upon the craft of writing." Publisher's website: https://houseofanansi.com/products/the-real-world-of-technology-digital You can also listen to the original lectures: https://www.cbc.ca/radio/ideas/the-1989-cbc-massey-lectures-the-real-world-of-technology-1.2946845