Women in Startups: Does Company Culture Impact Customer Experience? @ Zuora SF

We are excited to host our first Women in Startups Panel, featuring Good Eggs, Le Tote, Samsara, and Zuora at Zuora SF. Join us as we dive deep into themes of how a company culture influences a company’s CX outcome. Discussion includes employee behavior and company values and its role in a startup’s growth and scale. Did we mention there’s going to be free pizza?

Moderator:
Kristen Durham is Chief of Staff and VP of Startup Initiatives @ Zendesk, where she keeps the CEO on task and also leads strategic initiatives around startups and customer engagement within the company. Prior to joining Zendesk in 2016, she worked for Silicon Valley Bank building their VC and technology banking practices in Latin America, China, and other emerging markets.

Featured Speakers:
Jana Beiswenger is the VP of Strategy at Le Tote. Le Tote’s mission is to make fashion accessible for everyone, every day by providing a unique model that gives customers access to an unlimited closet of clothing and accessories for a monthly membership fee. Jana oversees strategic planning, pricing, business operations, and analytics. She is also responsible for driving cross-functional strategic initiatives that touch all parts of the company, including marketing, operations, product, and merchandising. Prior to joining Le Tote, Jana was a Strategist at Facebook in the Global Customer Marketing group, supporting CPG and Retail.

Aidan Madigan-Curtis leads Samsara’s end-to-end Operations, including hardware New Product Introduction, manufacturing, supply chain, global logistics and Customer Support. She has played a critical role in the development and launch of all of Samsara's major hardware products, and designed and operates Samsara's robust global supply chain and quality management systems. Prior to joining Samsara, Aidan helped launch the first AppleWatch and the iPhone6S as a member of Apple’s Global Operations team. She was also an investment analyst at the world’s largest global macro hedge fund, Bridgewater, where she worked with the CIO and CEO to scale company operations from 500 to 1500 people. Aidan has an MBA and electrical engineering training from Stanford, and an undergraduate degree from Harvard University.

Anne Mercogliano joined Good Eggs, where she is in charge of the customer experience and oversees, product, design, marketing and creative, Business development and community care. Pre Good Eggs, she "cut her teeth" as a growth strategist in the Retail & CPG groups of L.E.K. Consulting and in the Business & Planning group of Arnold Worldwide (Havas). After spending time running demand generation at Trulia, she joined Twitter as a founding member of their Small and Medium Business Team. She brought the self-serve ads platform to market and scaled the marketing group to a global organization responsible for $200M in revenue. Serving as IFTTT's VP of Marketing & Business Operations she launched its revenue platform, grew a sales team, led a rebrand, and doubled its active user base. Passionate about women's issues she sits on Planned Parenthood’s National Product and Innovation Council and is the co-chair of the San Francisco Women's March.

Marlene Summers currently leads the Customer Support Services Team at Zuora (NYSE:ZUO). She is responsible for supporting over 1000+ customer base, representing over $50 billion USD in contracted invoice volume. Her team provides customers with just-in-time solutions, empowering them to operate and grow their subscription’s businesses. Her organization of 100+ Zuora employees delivers mission-critical services consisting of customer support, managed services, community, product documentation, and developer resources. Through the nine service centers (San Francisco, San Mateo, San Jose, Atlanta, London, Paris, Beijing, Toyko, and Chennai) and online resources (Community, Developer Center and Knowledge Center), the team promotes the company’s core customer success values of growth, advocacy, and retention.