GenAI meets customers: Real talk

Starting small and casual; a handful of people, a few drinks, real talk about using AI with customer data.

The loose plan:

• Grab a coffee/drink, mingle for a bit
• One person (probably me, first time round) shares a real example of a company trying AI for Customer Experience (CX) what was tried, what broke, what worked.
• Then we just split into small groups to chat; your own stories, questions, whatever's on your mind
• Quick round-up at the end so everyone walks away with something.

Who should come:
Anyone running or working with AI and customer feedback and data, chatbots whatever. Tried it and it worked? Tried it and it was a disaster? Haven't tried it but curious? All welcome.

Ground rules: Keep it loose; talk about what you tried or would like to try, skip naming clients/vendors if you'd rather not.