Beyond Call Centres: Building AI-Powered call centre with Amazon Connect

Hello everyone,

We’re kicking off another great Auckland AWS Tools and Programming meetup this March — and you’re invited!

Our guest speaker is Kobe Xu, AWS Community Builder and Specialist Lead at Deloitte Engineering, who will present a hands-on talk:

“Beyond Call Centres: Building an AI‑Powered Call Centre with Amazon Connect.”

Important: This session includes an interactive workshop — please bring your own laptop if you’d like to follow along. Note that deploying the solution may incur some AWS costs depending on your usage. You can review the Amazon Connect pricing details here.

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Event details
When: 5:00 PM – 7:00 PM, Thursday 19 March 2026
Where: AWS Office – Training Room, Level 13, PwC Tower, 15 Customs Street West, Auckland CBD

Agenda
5:00 PM – Welcome and networking
5:30 PM – Food and beverages
6:00 PM – Workshop: “Beyond Call Centres: Building an AI‑Powered Call Centre with Amazon Connect” – Kobe Xu (AWS Community Builder, Specialist Lead at Deloitte Engineering)
6:45 PM – Q&A, announcements, and networking

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About the talk:
Join us for an interactive meetup focused on helping builders, architects, and operations teams get started with Amazon Connect—the cloud contact centre service from AWS.
In this session, we’ll explore the fundamentals of launching a modern cloud call centre, from provisioning your first instance to designing intelligent call flows and showcasing AI‑powered voice and chat experiences.
Whether you’re exploring contact centre modernisation or looking to unlock advanced capabilities like real‑time insights and AI‑assisted agents, this meetup will provide practical guidance, live demos, and real‑world examples to help you get started quickly and confidently.

We look forward to seeing you there!
Auckland AWS Tools and Programming team

How to find us:
Entry to the PWC building is by the main entrance on Customs Street.
Go up by the escalators until the end. You will land at the Spectra cafe and PWC reception on the right. Take the lift to level 13.

Code of Conduct
Auckland AWS Tools and Programming is committed to providing a friendly and welcoming space for everyone who attends our meetup events, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), or technology choices. Any form of harassment, racism, misogyny, or xenophobia is unacceptable. Participants violating these rules will be invited to leave the meetup.