Beyond Call Centres: Building AI-Powered call centre with Amazon Connect

Hello everyone,

Thank you for bearing with us! We’ve found a venue for our postponed meetup — great news!

Auckland AWS Tools and Programming is happening on Thursday, March 26th!

A special thanks goes to AUT, who have kindly provided us with their space!

Our guest speaker is Kobe Xu, AWS Community Builder and Specialist Lead at Deloitte Engineering, who will present a hands-on talk:
“Beyond Call Centres: Building an AI‑Powered Call Centre with Amazon Connect.”

Important: This session includes an interactive workshop — please bring your own laptop if you’d like to follow along. Note that deploying the solution may incur some AWS costs depending on your usage. You can review the Amazon Connect pricing details here.

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Event details
When: 5:00 PM – 7:00 PM, Thursday 26 March 2026
Where: WG126 in AUT WG building

Agenda
5:00 PM – Welcome and networking
5:30 PM – Food and beverages
6:00 PM – Workshop: “Beyond Call Centres: Building an AI‑Powered Call Centre with Amazon Connect” – Kobe Xu (AWS Community Builder, Specialist Lead at Deloitte Engineering)
6:45 PM – Q&A, announcements, and networking
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About the talk:
Join us for an interactive meetup focused on helping builders, architects, and operations teams get started with Amazon Connect—the cloud contact centre service from AWS.
In this session, we’ll explore the fundamentals of launching a modern cloud call centre, from provisioning your first instance to designing intelligent call flows and showcasing AI‑powered voice and chat experiences.
Whether you’re exploring contact centre modernisation or looking to unlock advanced capabilities like real‑time insights and AI‑assisted agents, this meetup will provide practical guidance, live demos, and real‑world examples to help you get started quickly and confidently.

We look forward to seeing you there!
Auckland AWS Tools and Programming team

How to find us:
Room WG126 is located on Level 1 of the WG Building at the AUT City Campus, situated at 24 St Paul Street, Auckland. It is on the ground-entry floor of the main WG building, which is positioned on the corner of Wakefield and St Paul Streets.

Code of Conduct
Auckland AWS Tools and Programming is committed to providing a friendly and welcoming space for everyone who attends our meetup events, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), or technology choices. Any form of harassment, racism, misogyny, or xenophobia is unacceptable. Participants violating these rules will be invited to leave the meetup.