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Miguel Corteguera and Marcel Pividal, AWS Solutions Architects, will demonstrate how to customize Amazon Connect contact flows, and integrate them with modern serverless applications, to create delightful customer experiences. Contact centers have traditionally lagged behind web and mobile applications in customer experience and the ability to integrate to backend data. Amazon Connect is an omnichannel cloud contact center that helps you provide superior customer service that can be setup in minutes. Did you know it can easily integrate into modern serverless applications for database lookups, API integration, chat bots, IoT, and many other services? Let us show you how in this session with live demonstrations.
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