Contact Center Transformation with Amazon Connect and GenAI

🚀 Join AWS UG Chennai's March 2025 Edition Meetup on March 8, 2025!
📢🔔Final Call! Last Date for the Registration of Event: 🗓️⏳ If you are not registered, register at the earliest. 𝑾𝒆 𝒘𝒊𝒍𝒍 𝒄𝒍𝒐𝒔𝒆 𝒕𝒉𝒆 𝒓𝒆𝒈𝒊𝒔𝒕𝒓𝒂𝒕𝒊𝒐𝒏 𝒃𝒚 𝑬𝑶𝑫 05-𝑴𝑨𝑹-25

We're excited to invite you to the AWS UG Chennai March 2025 Meetup! Secure your spot by registering using the form below. See you there!
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🔗 Please DO NOT RSVP here. Instead, fill out this form: https://forms.gle/713Sbznc1XJRbj6o8
🆓 This IN-PERSON EVENT is FREE to attend. Registration closes on March 5, 2025 EOD.
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𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 Industry is a multi-billion dollar industry. 𝑨𝑰𝑴𝑳 has revolutionized and transformed the Customer service / Contact Center to a greater extent. The videos below explain how #AI and #GenAI power the self-service and omnichannel in #customerservice.

🔗 https://lnkd.in/gkZmDdEn
🔗 https://lnkd.in/grp6Yfv2

If you are curious to learn how Amazon transforms customer support through their #voiceTech, #AI, #GenAI services then don't miss AWS User Group Chennai March 2025 𝑴𝒆𝒆𝒕𝒖𝒑! Secure your spot by registering using the form below.

Session Highlight

Title: Contact Centers Transformation with Amazon Connect and GenAI

Abstract: Step into the future of customer engagement with AWS-powered contact centers. This session showcases how AWS revolutionizes customer experience through cutting-edge cloud solutions, AI services, and GenAI. Learn how AI-driven interactions, real-time analytics, and seamless omnichannel integration are transforming customer support. From cost efficiency to scalability, AWS solutions are reshaping contact center operations.

• The session will introduce AWS Connect, demonstrate solution-building with AWS Connect and GenAI services, and feature live demos.
• Discover how Amazon Q in Connect and other AWS tools enhance agent capabilities and optimize customer service delivery.
• Discover how you can leverage Voice Tech, NLP for building real-world solutions.

👤 Speaker: Abilashkumar P C, Senior Cloud Engineer (Contact Centers, AIML, and Serverless), Amazon Web Services
📍 Event Details
📅 Date & Time: March 8, 2025 (Saturday), 9:30 AM - 1:00 PM
📍 Location: AWS India Pvt Ltd, #40, 5th Floor, B - Block, SP Infocity, MGR Salai, Perungudi, Chennai – 600096
📌 Google Maps: https://goo.gl/maps/oMVzy6ymDMvytU5N8
📅 Agenda:

• 09:30 AM - 10:00 AM: Registration & Networking
• 10:00 AM - 12:30 PM: Session
• 12:30 PM - 01:00 PM: Networking

⚠ Important Information
✔ Registration Requirement: To participate, you must be a member of the AWS UG Chennai meetup. Join here: https://www.meetup.com/awsusergroup-chennai/.
Registration details are required.
✔ No Onsite Registrations: Entry without RSVP will not be allowed.
✔ Security & Entry:

• Register using a valid mobile number and email ID to receive your security pass OTP.
• Guests must check in with a valid photo ID.
• As per Infotech Park policy, entry without an OTP is prohibited.
• Kindly note that confirmed participants will receive a confirmation email one day before the event.

✔ Code of Conduct: Attendees must follow the AWS Community Code of Conduct and AWS company policies while inside the facility and at the event
We look forward to seeing you there! 🎉

🔗 Please DO NOT RSVP here. Instead, fill out this form: https://forms.gle/713Sbznc1XJRbj6o8