Quantitative Metrics and Qualitative Assessments by Andrew Etter

In this talk, Andrew goes beyond "clear, concise, correct, and complete" and explores a better method for determining the effectiveness of documentation. How can the intersection of quantitative metrics and qualitative assessments prove our value, guide our actions, and make us better writers?

Andrew Etter is a senior technical writer at Amazon Web Services and the bestselling author of Modern Technical Writing: An Introduction to Software Documentation. He's worked in the software industry for 11 years as a tester, trainer, writer, and manager.