Curious about how to use Meetup? Want tips on building a great community? Get all your questions answered by watching a recording of office hours hosted by Meetup’s Community Support team.
Hear from two of Meetup’s customer support professionals, Alex Marden and Colin-Pierre Larnerd, while they explain the essentials you need to know about managing your group, hosting events, and making the most out of Meetup’s features.
Main Takeaways:
Questions from the Meetup community
- Is there an illustrated “how to” guide for event hosts who only occasionally have to work out how to set up or administrate an event?
- A: Our Organizer Guide has tips for hosting events, and our Help Center has video walkthroughs and screenshots for many Meetup features.
- If you’d like a more detailed tutorial, that’s a great idea please submit your requests!
- How do I collect deposits for RSVP events?
- Organizers can use PayPal to collect event fees. Our Help Center has instructions for setting up a PayPal account, linking it to your Meetup group, and setting a fee to RSVP to your event.
- To collect your funds from a ticketed event, go to your group’s “Manage Money” page (in your Organizer tools). Then follow the link to your PayPal dashboard, where you can manually transfer funds from PayPal to your bank account.
- How do I delete inactive members?
- You can sort through your member list to identify active or inactive members. Manually remove or ban inactive members from your group.
- If you’re trying to deactivate a Meetup account on behalf of someone you know has passed, please file a report with our Trust & Safety team. They’ll guide you through the steps to verify the request and close the account for you.
- If I take over a group by paying for its subscription, can the person who started it take it back and still control what I do?
- This is a great question! You don’t pay for individual groups – you pay to be an organizer. Individuals who pay for a standard subscription get access to create and lead up to 3 groups.
- If a group is transferred to you and you pay for an organizer subscription, you will have full control over your group’s settings, membership, and events. You can always transfer the group back to the original organizer, but they’d need to pay for an active subscription under their own account. The former organizer can always be designated a co-organizer.
- What tools are used for online events? Zoom, Duo, and others are available. Are any options available directly through Meetup by logging in to the Meetup website?
- Meetup does not offer our own video conference service, but we are proud to support a Zoom integration in the event scheduler! You can also manually insert any third-party video conference link in your Online Event field.
- What are the differences between standard Meetup and Meetup Pro?
- With a standard Meetup subscription, you may create and lead up to 3 groups.
- A Meetup Pro subscription allows you to:
- Own a network of more than 3 groups
- Access an analytics dashboard
- Collect member email addresses via MailChimp
- Create network events across multiple groups
- NEW: Highlight guest speakers in your upcoming events
- Learn more about Meetup Pro or start your free trial.
- My members aren’t getting emails from Meetup. How do they start getting emails again?
- This is a frequently asked question. We completely understand how vital it is for organizers to know and trust that their communications are reaching their members. Encourage them to contact us for support in managing their email and notification settings.
Resources
- Join the Meetup Organizer Community on Discord
- Product Feature Request Form
- Stay up to date on product updates
- Meetup’s Help Center
- For further support from our team or to report a bug, submit a direct request to our team using this form
Last modified on January 24, 2023
