Get into the minds of your members with Meetup’s new event feedback system. Organizers now have more info at their fingertips for boosting attendance and hosting terrific events. Feedback from your group members can be a crucial tool for gaining RSVPs, reducing no-shows, and improving your group’s engagement.
Watch two of Meetup’s Customer Support professionals, Alex Marden and Colin-Pierre Larnerd, for a demonstration of the feedback homepage. We’ll walk through how to access your reviews and ratings and how to leverage that feedback to build an even stronger community! And as always, stick around for our live Q&A.
Main Takeaways and Timestamps
- Introducing the Event Feedback Overview
- A centralized hub for feedback and to take a closer look at reviews for a specific event
- Who can see your reviews?
- Group organizers
- Leadership team
- A tool to improve on the feedback given and leverage a baseline
- Event feedback will include:
- Check-in statistics (if the check-in feature is used on the organizer app)
- Rating breakdown
- What people liked/didn’t like
- Open-ended feedback
- Resources to help respond to feedback and adjust accordingly
- Event Feedback Overview Page Demo (5:43)
- How attendees submit feedback (10:48)
- After an event ends, members receive a prompt to submit feedback
- Sharing feedback is optional and cannot be edited once submitted
- Feedback options change depending on the rating the member is giving
- Analyzing feedback
- You can filter and sort feedback by:
- Number of stars
- Written feedback
- How recent feedback was submitted
- You can filter and sort feedback by:
- Focusing on specific feedback can help you target specific issues
- You can message members who have submitted feedback
- A valuable way to get more details directly from the member
- Report Feedback (17:18)
- Report feedback if a review was submitted in bad faith or if it’s irrelevant
- Analyzing Feedback Demo (20:00)
- Organizer Resources (24:15)
- The best way to get a good read on your group is to host more events and accrue more reviews
- Check out the “what went wrong section” to identify areas for improvement
- Read through common strategies to improve your events
- Product Updates (33:30)
- New Member Profiles
- Updated Attendee List
- Coming Soon: Hybrid Events
Top Q&A Questions & Resources
- How do I see the event attendance results?
- You need to use the Event Check-in feature that exists exclusively on the Meetup for Organizers app. This is specific to the app for organizers because it’s designed for on-the-go attendance taking. It’s how you can mark who shows up and accumulate statistics. A circle graph will show people who attended, versus the people who didn’t go.
- Can you report the star rating if the member didn’t attend the event?
- That is completely up to you. You can report the rating if you want to and if there is reason to. Reporting the review won’t always guarantee that the review will be removed.
Mary Garcia (she/her) is Meetup’s Content Manager and editor of the Community Matters blog. When she’s not writing, Mary organizes a swamp fiction book club on Meetup. Find her on LinkedIn.
Last modified on September 19, 2023
