October Meeting

Hi, everyone!

For our October meeting, Michael Toppa will be giving his talk "Applying Omotenashi (Japanese customer service) to your work" and Braulio Carreno will give Part 1 of his 2-part talk, "Introduction to Web Application Performance".

If you'd like to speak at a future meeting (and we would love it if you did), submit your talk to us at https://www.papercall.io/bostonrb and we'll get you scheduled.

Michael Toppa
Applying Omotenashi (Japanese customer service) to your work

“There is customer service, and then there is Japanese customer service.” - Tadashi Yanai, CEO, Uniqlo

Americans visiting Japan are often dazzled by the quality of customer service they experience, but usually mistakenly perceive it as a well-executed form of customer service as they understand it from Western culture. The American notion of “the customer is always right,” does not apply in Japan, yet customer dissatisfaction is much less common. We’ll explore why this is, with some entertaining real-life examples, and discover lessons from it that we can apply to our work in the software industry.

Braulio Carreno
Introduction to Web Application Performance

If you’re a novice, or even a seasoned developer, who never had to deal with high traffic, you probably heard about load balancers, content delivery networks, and thought it sounded like some type of dark arts.

Web application performance is actually quite simple if you start with the basic concepts, and you are guided step by step, through the various tools and techniques. This is the goal of this first presentation. We’ll start explaining the problem: how HTTP works under a Rails application. Next, we’ll show several tools to measure performance and use them on “live” websites. We’ll finish generating artificial load to benchmark a web app.

Schedule:

• 6:00pm - Eat, mingle
• 6:20pm - Talks begin

Thanks to ezCater (https://www.ezcater.com/) for sponsoring food and space for this Meetup!

Sean, Colin, Kevin, Peter, Robert, and John