Cascade STEAM Help Desk - FREE Community Tech Support

FREE Community Tech Support is now available from Cascade STEAM via our Help Desk program. Assistance is offered to the public from volunteer technology students and professionals to the general public. Donations are appreciated.

Program dates are planned on the second and third Sundays of the month from 1pm–3:30pm at the Bellingham Makerspace in the Bellis Fair Mall. Please confirm scheduled events at our Community Events web page, our Meetup Page, or our Community Hub.

Address: 1 Bellis Fair Parkway #618, Bellingham, WA 98225

Help Desk services include:

• Hands-on support of all technology devices, questions, and recommendations
• Phone and Tablet setup, configuration, and migration assistance
• Computer hardware and software troubleshooting
• Computer privacy and security assessment, recommendations, and configuration
• Computer operating system updates and installation
• Installation of Linux to provide a FREE operating system to bring new life to older devices

Is your computer no longer supported by the original manufacturer? This is a HUGE privacy and security risk! We can help install a new, secure, and FREE Linux operating system to give a new life to your computer.

• All versions of Microsoft Windows prior to Windows 11 are now no longer supported by Microsoft
• All versions of Apple macOS prior to macOS 14 are now no longer supported by Apple

You are welcome to use our Support Request Form to share details about your needs so that we can better assist you.

Help Desk operates in collaboration with NW Free Repairs - a group of volunteers providing help fixing a wide variety of items, including small appliances, tools, electrical devices, toys, and clothing. Bring your items for repair help while visiting us at Cascade STEAM !

Please contact us at [help-desk@cascadesteam.org](mailto:help-desk@cascadesteam.org) regarding the Help Desk Program.

ABOUT CASCADE STEAM

Mission

Cascade STEAM is a 501(c)(3) nonprofit organization based in Bellingham, WA dedicated to Building a collaborative, supportive, and civic-minded STEAM community for social good.

STEAM is an acronym for the fields of Science, Technology, Engineering, Arts, and Mathematics. STEAM education is a powerful framework to promote curiosity and creativity, encourage a shared learning experience, and build tools to solve important life challenges.

Programs

Our efforts are organized into Community Groups and Community Projects.
Community Groups convene aspiring, current, and retired professionals interested in a STEAM topic to connect with fellow community members for technical discussion and to socialize, including Artificial Intelligence, Citizen Science, Cyber, Data Engineering, Engineering, Spectrum, and Open Source.

Collaborations evolve into Community Projects to further our efforts of community building and community service, and often collaborate with Community Partners in shared purpose, including:

Community Building:

• Artificial Intelligence Workshops for collective AI training with a focus on community work.
• Breach is a cybersecurity-focused game of capture the flag teaching security concepts.
• Educational Robotics provides support for the Bellingham Public Schools Robotics Program.
• Hack Night is a weekly collaborative night for personal, professional, and community projects.
• LinuxFest Northwest is an open source technology conference that we co-organize.
• Mentorship connects mentors and mentees in traditional or peer mentorship relationships.
• Stormwater Monitoring provides support for the RE Sources Water Keeper Program.

Community Service:

• Service Corps is a technology training and community service program for social good.
• Collaborative Internship extends Service Corps with local organizations to facilitate internships.
• Consulting provides business, technology, and community engagement services.
• Digital Navigators provides FREE basic technology support for social service patrons.
• Help Desk provides FREE technology support for the general public by suggested donation.
• Reuse refurbishes donated technology equipment for a new, productive use in our community.

Cascade STEAM programs and events strive to be Free. Open to everyone. Bring your friends.

Community Connection

We use online platforms to connect with our community, manage events, and do outreach:

• Community Calendar for our public events.
• Discord to participate in online discussion, planning, and hybrid or virtual events.
• Meetup to receive event announcements and to RSVP for events.
• LinkedIn to share our activity with your professional network.
• Facebook to share our activity with your personal network.

Code of Conduct

All participants of Cascade STEAM events, activities, and programs agree to commit to our Code of Conduct.