Central Ohio Customer Success Network

Central Ohio Customer Success Network exists for one reason: CSMs, account managers, and CS leaders in this region have almost nowhere local to trade real tactics, not just theory.

The goal: Build a community where central Ohio customer success professionals can learn from each other, solve real account problems together, and grow their careers without having to fly to a conference to do it.

Who should join: CSMs, Senior CSMs, CS leaders, and anyone in a client-facing retention or renewal role across central Ohio, whether you're in SaaS, cybersecurity, healthcare tech, or any industry where keeping customers healthy is the job. New to CS and want to learn from people who've done it for years? You're welcome here too.

What we'll do: Expect working sessions, not just networking small talk. Think:

• Roundtable discussions on at-risk account recovery, renewal strategy, and onboarding
• Guest talks from CS leaders sharing what actually works (and what doesn't)
• Peer problem-solving on real situations members are facing right now
• Career development conversations for people looking to move up or make a transition into CS

This group is for people who want to get better at the job, not just collect another LinkedIn connection.