Learn Zoom's Customer Success Story
Details
Join us as we end our 2023 program with a story for the ages!
We welcome Farah Faraclas, former Segment Leader and Manager of Customer Success at Zoom. She'll take us on a journey from Zoom's humble beginnings through its pandemic-induced, meteoric rise. You'll learn the significance of Product-Led Growth (PLG) at Zoom, explore its essence, and how a dynamic team and environment led to its success. Farah unfolds the captivating narrative of how Zoom's unprecedented growth later met unforeseen challenges. It's a compelling tale of adaptation, resilience, and the relentless pursuit of ‘delivering happiness’.
Don't miss it!
Customer Experience
Customer Retention
Customer Service
Customer Success Management
SaaS (Software as a Service)