About us
If you're a cloud computing (SaaS, IaaS, PaaS, MSP, mobile) manager whose mission is to onboard, serve, retain, and grow customer relationships, this Meetup is for you! Join us for terrific networking, learning, and sharing ideas to combat customer churn and increase loyalty. We're a local chapter of the Customer Success Association. Topics include new technologies, "best practices," management systems, and people dynamics. Attendance is free and all are welcome.
Upcoming events
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The CS Talent Shift: What Our AI Survey Reveals About Titles, Hiring, and Skills
·OnlineOnlineAI is changing Customer Success faster than most organizations know how to respond. Titles are shifting, hiring priorities are evolving, and the skills that mattered two years ago are being redefined in real time.
In July 2026, Swati Garg of Melo Associates and Parul L. Bhandari of CustomerXSuccess launched the Customer Success AI Talent Survey to find out what CS and post-sales leaders are actually doing about it. The survey collected data from CS practitioners, managers, and consultants across the industry to build a clearer picture of how AI is reshaping titles, hiring, skills, and team structure in real time.
If you are a CS practitioner wondering what this means for your career, a manager figuring out how to build and hire your team, or a consultant trying to make sense of what your clients are asking for, this session is for you. Come ready to discuss, we're excited!
Swati Garg: Founder & CEO of Melo Associates, a Customer Success and Professional Services recruiting firm, and co-founder of CuSP, a Chicago customer success community.
Parul L. Bhandari: CEO of CustomerXSuccess and founder of South Asian Success. The award-winning author and speaker helps companies turn customer value into growth.
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Past events
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