What we’re about
This community will explore the role of Customer Success as part of an organization’s strategy. Our main goal is to bring Customer Success and Professional Services Professionals together as a resource for each other. We will focus primarily on building a community, knowledge sharing, and networking. CuSP aims to achieve this by hosting a regular meetup where members of the CS & PS community come together to share best practices for creating strategy, exploring similarities and differences of adjacent practices, and how CS & PS creates value for organizations.
EXCITING NEWS! As of October 2021, the MeetUp group will be sponsored by Melo Associates, a Chicago based Recruitment Firm that focuses on Customer Success & Professional Services Hiring. Check out the website here: https://meloassociates.com/.
Volunteer Signups
Sponsorship Signups
Speaker/Panelist Signups
Upcoming events (2)
See all- CuSP's Annual End of Summer Happy Hour - Sponsored by ChurnZeroNeeds location
**IMPORTANT NOTE: RSVP here: https://luma.com/2iqxncnn
## DETAILS
IMPORTANT TO KNOW
- This is an in person event in Chicago.
EVENT OVERVIEW
SAVE THE DATE!
Join Chicago’s Customer Success Community on Wednesday, September 17, 2025 for CuSP's 5th Annual End of Summer Happy Hour Event!
Join us for an evening of networking, chit-chat, and fun!
It doesn't matter whether you are new to CS or if you have been working as a CS professional for years; everyone is welcome.WHERE:
TBDHOW:
Introduce yourself to Parul, Kimberly or Swati and start the conversation!This is the final event in the three event series sponsored by ChurnZero. Drinks are sponsored for 2 hours, be on time!
We look forward to seeing you soon!
About our SPONSOR:
Big thank you to our Sponsor ChurnZero - ChurnZero is the platform and partner for customer growth. They provide game-changing software to understand, strengthen, and grow your customer relationships by connecting AI, analytics, and automation to the customer experience.ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you exactly what customers want and need, and why. Your team will be able to create hyper-personalized communications and strategic journeys at the touch of a button. Best of all, ChurnZero grows with your business, so you can increase revenue and retention, and succeed at scale.
Learn more at www.churnzero.comThanks to all our CuSP and CuSP Leaders sponsors:
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CuSP Sponsor: Melo Associates
CuSP Leaders Sponsors- Melo Associates and CustomerXSuccess
ABOUT CuSPLearn more about CuSP: A Customer Success Community and join our Meetup group: https://www.meetup.com/CuSP-A-Customer-Success-Community/
Volunteer Signups: https://cusp.typeform.com/to/Jh3bTo
Sponsorship Signups: https://cusp.typeform.com/to/hfo8vI
Speaker/Panelist Signups: https://cusp.typeform.com/to/x9oMIdQUESTIONS?
If you have any questions please contact Swati, Parul, or Kimberly via the CuSP Meetup group or connectwithcusp@gmail.com.
#ConnectWithCuSP**CuSP is sponsored by Melo Associates, a Recruitment Firm focused in Revenue Protection and Expansion Hiring. Check them out here: meloassociates.com**
To learn more about the Customer Success Function, check out The Customer Success Association at https://www.customersucces
- 📚✨ The Customer Success Talent Playbook: Community Book Launch Celebration ✨🥂Needs location
**IMPORTANT NOTE: RSVP here: https://luma.com/e6jd00gh
## DETAILS
IMPORTANT TO KNOW
- This is an in person event in Chicago.
EVENT OVERVIEW
📚✨ The Customer Success Talent Playbook: Community Book Launch Celebration ✨🥂
You are invited to celebrate the official launch of The Customer Success Talent Playbook: How to Hire, Grow, and Thrive in Customer Success written by six award-winning leaders who have shaped the future of Customer Success.
This in-person evening brings together friends, family, colleagues, and community members to honor the launch of this exciting new book. Expect great conversation, inspiration, appetizers, and a joyful celebration.A heartfelt thank you to our sponsors 1871 and Lumopath for making this event possible.
Agenda
4:00 PM – Arrival and Mingling- Registration
- Swag tables
- Appetizers
5:00 PM – Welcome and Author Panel
- Opening remarks by the author team
- Author panel, moderated by Mikey Renan, Co-founder of Lumopath
- Audience Q&A
- Community toast
6:00 PM – Book Signing and Celebration
- Book signing with the authors
- Continue the celebration with the community
Books
- Copies of The Customer Success Talent Playbook will be available for purchase at the event
- Authors will be signing books, so be sure to get your copy and take home something special
Meet the Authors
- Swati Garg is the Founder and CEO of Melo Associates, a leading talent firm specializing in recruitment for Customer Success and Revenue roles. With years of experience in the Customer Success Recruitment space, she is widely recognized as a thought leader, speaker, and Co-founder of CuSP: A Chicago Customer Success Community. Swati has been featured in numerous publications, including USA Today and Yahoo Finance.
- Parul L. Bhandari is a Customer Success Consultant, Inc.com contributor, early-stage advisor, speaker, and professional community founder. Parul’s career spans over two decades of work in Consulting, HR, and Revenue Growth, the latter being where she grew her Customer Success (CS) leadership experience. Parul works on customer and team strategy aimed at driving customer value, retention, and business growth. She is a passionate advocate of better experiences for employees and customers, through the design of better companies.
- Elizabeth Blass is a two-time Chief Customer Officer with over 15 years of global experience leading customer-facing teams in the technology sector. She is known for her unmatched energy, positive leadership, and ability to transform Customer Success, Support, and Services organizations into strategic growth engines. A passionate advocate for diversity in tech, she mentors rising leaders and champions equitable career progression.
- Ejieme Eromosele is a Customer Success and CX Executive with two decades of experience leading customer growth and retention strategies for startups and global brands. She’s the Founder of Success in Black, a platform advancing DEIB in Customer Success. Ejieme is also an angel investor, advisor, and speaker known for her work in customer-led growth and building high-impact CS teams.
- Julie Fox is a Global Customer Success leader with a track record of building high-impact teams, digital programs, and customer-centric growth strategies. She has led global CS organizations at high-growth SaaS companies and is known for her people-first leadership style and passion for creating meaningful customer and team experiences. An award-winning CS leader, Julie has made a lasting impact on the Customer Success community through her speaking, mentorship, and thought leadership.
- Kristen Hayer is the Founder and CEO of The Success League, a training and consulting firm focused on driving revenue through Customer Success excellence. She has a 25-year background in sales and deep expertise in Customer Success, training, and operations. Kristen is a long-time podcaster in the field and has written over 100 articles on Customer Success.
About Our Sponsors
1871- Accelerate and collaborate at our global innovation hub. 1871 is a private collective of trailblazing founders, visionary leaders, resilient innovators, and steadfast supporters in tech. Immerse in programs, resources, and community uniquely designed for growing a vibrant tech ecosystem.
**Lumopath** - Post-sales ops is a mess to manage. With work scattered across dozens of tools, even answering "how much time do we really spend with customers?" is tough. Lumopath's AI agent analyzes data across dozens of tools so you can lead with confidence?
- Imagine effortlessly knowing:
- Which clients are we over/under-investing in? (demo link)
- Which specific activities drive NRR vs which should be automated (demo link) )
- Which teams need more headcount? Which teams can take on more? (case study ))
- Because everything Lumopath does is AI-powered, it's incredibly quick, requires no new workflows from your team, and can immediately analyze 12 months of historical data on Day 1.
Why Attend
- Celebrate the launch of The Customer Success Talent Playbook
- Hear behind-the-scenes stories from the authors
- Connect with peers, colleagues, friends, and the CS community
- Take home a signed copy of the book
- Enjoy swag, community, and good vibes
Come for the conversation and stay for the celebration. This is a milestone you will not want to miss!
Thanks to all our CuSP and CuSP Leaders sponsors:
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CuSP Sponsor: Melo Associates
CuSP Leaders Sponsors- Melo Associates and CustomerXSuccess
ABOUT CuSPLearn more about CuSP: A Customer Success Community and join our Meetup group: https://www.meetup.com/CuSP-A-Customer-Success-Community/
Volunteer Signups: https://cusp.typeform.com/to/Jh3bTo
Sponsorship Signups: https://cusp.typeform.com/to/hfo8vI
Speaker/Panelist Signups: https://cusp.typeform.com/to/x9oMIdQUESTIONS?
If you have any questions please contact Swati, Parul, or Kimberly via the CuSP Meetup group or connectwithcusp@gmail.com.
#ConnectWithCuSP**CuSP is sponsored by Melo Associates, a Recruitment Firm focused in Revenue Protection and Expansion Hiring. Check them out here: meloassociates.com**
To learn more about the Customer Success Function, check out The Customer Success Association at https://www.customersucces
