[June] SF Customer Success Meetup

Metrics are everything in the SaaS world. For Customer Success, there are the biggies...retention, expansion, adoption, etc. In this month's meetup, we will dive deeper into the evolution of KPIs and metrics within a Customer Success organization. We'll touch on areas such as: How does it change as a company evolves, what the right metrics to incentivize the team on, when/how to report the metrics out more broadly, and more.

As always, food & drink will be provided. Join us for an amazing evening of networking with the broader CS community and fantastic insights from the panel.

Panelists:

• Natalie Abeysena, Co-founder & CEO of ScopeAI
• Emily Garza, Head of Account Management & Customer Success at Fastly
• Andrea Spillmann-Gajek, SVP Operations & Customer Success at Captricity

Timing/Agenda:

• 6:30pm - 7:00pm: Networking + Food & Drink
• 7:00pm - 7:45pm: Panel
• 7:45pm - 8:30pm: More networking!

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Big thank you to Figure Eight for hosting the event!

Figure Eight is the essential Human-in-the-Loop AI platform for data science and machine learning teams. The Figure Eight software platform trains, tests, and tunes machine learning models to make AI work in the real world.

Headquartered in San Francisco with a presence in Tel Aviv and backed by Canvas Ventures, Trinity Ventures, Industry Ventures, Microsoft Ventures, and Salesforce Ventures, Figure Eight serves Fortune 500 and fast-growing data-driven organizations across a wide variety of industries. Figure Eight is also the host of Train AI the leading conference that focuses on machine learning for a human world. For more information on the company, visit www.figure-eight.com