How AI is Revolutionizing Customer Communications

Topic: How AI is Revolutionizing Customer Communications - developing personalized relationships with customers at scale

Location: JPMC Regional Headquarters
8181 Communications Parkway, Plano, TX

Agenda:

• 6.00-6:30pm: Networking and food
• 6:30-7:30pm: Main talk and Q&A
• 7:30-8.00pm: Wrap up

Generative AI, though barely six months since its debut, is already finding its way into the infrastructure that serves the world's largest corporations. Conversational AI is one such point of infrastructure, assisting companies to converse with all of their customers.
John Kelly, Client Partner for Financial Services at Conversational AI industry leader LivePerson, Inc. will join us to offer his views and show us how his Global 500 clients are leveraging Generative AI to deliver personalized conversations at scale today. This presentation promises to be both instructive and highly experiential with a visual tour of the AI at work today.

About the speaker:

John Kelly is a Client Partner and the Area Vice President for Financial Services at LivePerson and has been with the firm since 2018. He manages and grows LivePerson's largest clients in this area, connecting their business strategy to the ways in which it can be enabled via Conversational AI. Prior to his work at LivePerson, Mr. Kelly had a career in Predictive Analytics, leading that practice for Berkeley Research Group. Mr. Kelly has a BA from Johns Hopkins University and an MBA from UCLA. Mr Kelly hails from the New York area with his wife and three children.

About LivePerson:
LivePerson has been connecting companies and their consumers for nearly 30 years as the Conversational AI industry leader, and was named by Fast Company recently as the most innovative AI company in the world. The company provides its conversational platform to a majority of the most innovative Global 500 firms in the financial, retail, telecom, travel and technology industries, managing over ten billion conversations a year worldwide. If you communicate digitally with firms such as United, Delta, Verizon, GM Financial, GoDaddy and many more, you have likely experienced some combination of the LivePerson messaging platform and the AI which operates upon it.