About us
Welcome to the babelforce Meetup Group focused on the DACH region!
This group is a meeting point for contact center innovators, developers, and business leaders who are interested in building modern customer communication solutions with babelforce.
Our goal is to bring together the local CX community across main cities in DACH to exchange ideas, share experiences, and learn from each other. Whether you work in customer support, operations, technology, or strategy, this meetup offers an open platform to discuss trends, challenges, and innovations shaping modern customer experience.
At our events, you can expect engaging talks, real-world case studies, interactive discussions, and plenty of opportunities to connect with others working in CX across different industries.
We look forward to welcoming you at one of our upcoming events! 🚀
Upcoming events
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Driving CX Forward – a golf networking event
To be announced, Upon registration confirmation, Berlin, DEJoin us for an invitation-only day of golf for CX, Operations, and AI leaders – with expert tuition, great company, and honest conversation about what's actually working in the CX industry.
Whether you play regularly or have never picked up a club, you’ll be in good company at our exclusive leisure and networking event. The experience begins with a guided session led by professional coaches, covering grip, stance, and swing, before moving onto the driving range and putting green.
Who are we?
babelforce: Specialists in enterprise voice and customer service automation. We help businesses connect their systems, simplify complex workflows, and run contact center operations on their own terms.Who should join?
Places are limited and designed for Directors, C-suite executives, and senior leaders responsible for shaping strategy and driving customer experience, operations, and transformation.What to expect
This isn’t just a day on the course — it’s a chance to step back from day-to-day operations and engage with the bigger questions shaping customer experience today.
Our CEO-led expert session will dive into the most pressing challenges in CX, from rising customer expectations to the real-world impact of AI. Expect grounded perspectives, practical examples, and honest discussion about what’s working and what isn’t.You’ll walk away with:
⇨ A clearer view of how AI is reshaping CX today
⇨ Actionable ideas to improve efficiency, personalization, and scalability
⇨ Insight into common pitfalls and how to avoid them
⇨ Fresh perspectives from peers facing similar challengesExpert tuition is included, with professional golf coaches guiding you on the driving range and putting green — helping beginners learn the basics and experienced players refine their skills.
Agenda
14.00 — Arrival and Networking
14.30 — Expert Session with Pierce Buckley: Navigating CX Challenges in the Age of AI
15.00 — Guided Golf Experience: Driving Range & Putting with Pro Coaching (Grip, Stance & Swing)
17.00 — Open Session: Driving Range & Networking
18.00 — DinnerEquipment information
All necessary golf equipment will be provided at the event.1 attendee
Past events
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