Mastering Digital Communication

Abstract: “Excellent communication skills” shows up repeatedly as a job requirement, and yet all of us struggle with the technological tools we use to speak with others. For example, how many times have you sent an urgent email that didn't get any replies? Have you put something important in a chat that confused your colleagues? Do colleagues seem disinterested when you speak during online meetings?

To remedy these frustrating situations, we're going to examine the different types of digital communication we have available to us, when to use each type (hint: they’re not interchangeable), and also how to format and deliver your communication to get your point across quickly and clearly. You'll leave with a stronger understanding of how to use these modern tools to communicate successfully, resulting in greater influence.

Speaker: Jeff Iannucci

Speaker Bio:

Jeff Iannucci is a Senior Database Administrator for DriveTime in Tempe, AZ. He has over 20 years of SQL Server experience as both a DBA and Developer in diverse environments such as health care, finance, retail sales, and government. He writes about solving problems for database professionals on both twitter (@DesertDBA) and his blog (desertdba.com), and has been chosen as an Idera ACE for 2021.