Effective business communications and leadership

### Practical communication skills for better sales, stronger teams and better workplace relationships

How often do conversations at work fail to achieve what you intended?
A client doesn't see the value in your offer. An employee misunderstands what you expected. A difficult conversation gets avoided. A manager talks, but doesn't really connect with their team.
The problem isn't always what we communicate. Often, it's how we communicate.
Join us for a practical, interactive 60-minute workshop exploring how better communication can improve sales, employee performance, and workplace culture and relationships.
You'll discover simple techniques that you can use immediately to:

• Build rapport and establish trust
• Ask better questions and really listen to the answers
• Clarify what people actually need
• Communicate your message clearly and confidently
• Handle difficult conversations more effectively
• Give feedback that people can act on
• Turn conversations into clear actions and commitments

The workshop brings together perspectives from sales coaching and HR coaching, showing how the same communication principles can make a difference with customers, colleagues, employees and teams.

### What you'll take away

You'll leave with a simple Better Conversations Framework and practical tools you can apply to a real conversation in your workplace immediately.
You'll also have the opportunity to identify one conversation that could produce a better outcome if you approached it differently.

### Who is this for?

This workshop is ideal for:

• Business owners and entrepreneurs
• Sales professionals and sales managers
• Team leaders and people managers
• Corporate and HR professionals
• Anyone who needs to influence, motivate, sell, coach or manage through conversation