Customer Experience

**Pre-registration is REQUIRED. RSVP here - [https://hubs.li/Q046VS--0](https://hubs.li/Q046VS--0)** **Speaker:** Michael Novack, Solutions Architect at AIceberg **Topic title:** "Trust What You Can Trace: Making Agentic AI Explainable, Secure, and Enterprise-Ready" As enterprises adopt increasingly powerful AI systems, one critical challenge remains: understanding how and why these systems make decisions. Many modern models - especially large language models - operate as opaque “black boxes,” making transparency, compliance, and trust difficult to achieve. *This webinar introduces the AI Explainability Scorecard, a practical framework for evaluating the transparency of AI systems based on criteria such as faithfulness, consistency, accessibility, and comprehensibility*. Attendees will learn how different model architectures - from K-Nearest Neighbors to neural networks and transformers - vary dramatically in explainability and risk. **The session will also explore real-world techniques for improving visibility into complex models, including surrogate monitoring approaches that map AI behavior to comparable examples.** These methods help organizations build observable, auditable AI systems without sacrificing performance or scalability. By the end of this session, attendees will understand how to move beyond black-box AI toward transparent, accountable, and secure AI deployment - a critical step for enterprises scaling agentic AI in high-stakes environments. You will learn: **\- Why Explainability Is the Foundation of Trustworthy AI** *Learn why transparency isn’t just a technical preference - it’s becoming a legal, ethical, and operational requirement for enterprise AI systems.* **\- The AI Explainability Scorecard Framework** *Understand the five key criteria - faithfulness, comprehensibility, consistency, accessibility, and optimization clarity - for evaluating how explainable an AI model truly is.* **\- How Different AI Models Compare in Transparency** *Discover why some models are inherently interpretable while others require advanced methods to understand their behavior.* **\- Practical Methods for Making Black\-Box AI Observable** *Explore modern techniques - including surrogate monitoring models - that help organizations understand and audit large language models at scale.* 🔗 Stay Connected * **Learn:** Free talks and trainings on the [Ai+ Training platform](https://aiplus.training/). * **Read:** The latest in AI research on the [ODSC Blog](https://opendatascience.com/). * **Chat:** Join the conversation in our [Slack Channel](https://www.google.com/search?q=https://odsc.com/slack). * **Community:** Review our [Code of Conduct](https://odsc.com/code-of-conduct/).

Come the whole time or if you just spend 30 minutes. All are welcome. You are welcome and encouraged to bring your own coloring supplies but, if you don't have any, I will have plenty and am happy to share! (coloring books, colored pencils, and markers). Part of the mission of this group is to provide us an opportunity to check out AND SUPPORT local businesses. So, please don't bring any outside food/drinks and, while purchasing something isn't at all a REQUIREMENT to participate in the event, I do strongly encourage you to try something from the vendor :) I look forward to seeing and meeting you there! ***\*\*DISCLAIMER*\*\*** Photos may be taken during the event to be shared here on Meetup so feel free to let me know if you'd like to be excluded from them.

**No pressure. No plans. Just new friends ✨** Whether you’re visiting Washington DC for the first time, just arrived, or simply love meeting curious, open-minded people, this bi-weekly **Just Gutsy** meetup is an easy way to share stories, make friends, and explore the city together. **Who it’s for?** • Solo travelers • Expats & digital nomads • Locals who love meeting travelers **What to expect?** ✨ Relaxed, **self-led** gathering 🤝 Small group energy 🌍 Travel stories, tips & shared adventures 🍹 Grab a drink or snack if you like **How it works?** This is a self-led meetup, meaning I set it up for you but the magic happens between you. To make sure everyone finds each other smoothly, please follow these simple coordination steps: 1️⃣ **RSVP** Thoughtfully If you’re planning to come, tap “Going.” It helps others feel confident joining and builds momentum before the meetup. Even if you’re 80% sure, RSVP. If your plans change, please update your RSVP so others aren’t expecting your attendance. 2️⃣ **Confirm 2 Hours Before** (Essential) To ensure the meetup runs, please comment on this event page at least 2 hours before the start time: “Confirmed for today 😊” This allows everyone to see, ahead of time, who is actually coming. The meetup moves forward when at least 2 people confirm 2 hours before the event. If fewer than 2 confirmations are posted by then, attendance may be low that day. This avoids anyone showing up uncertain. 3️⃣ **Signal Your Arrival** When you arrive, comment on this event page: “Arrived” + where you’re sitting + what you’re wearing Example: “Arrived. Sitting outside near the entrance. Wearing a black t-shirt.” This ensures everyone can easily find each other. Recognition Tip Having a clear profile photo on Meetup is highly encouraged — it makes recognition effortless and helps the group form faster. **When & Where?** 📅 Day: Every Tuesday & Saturday 🕓 Time: **4:00 PM local time** 📍 Meeting point: In front of **Compass Coffee.** **Arrive on time,** smaller groups make it easier to connect. **Why join Just Gutsy?** • Meet open-minded people who genuinely want to connect • Feel at home anywhere in the world • Be part of a growing global solo travel community • Early members get lifetime premium access to the future Just Gutsy app 🚀 Join here 👉 https://justgutsy.com/ WhatsApp: After attending, you’re welcome to join the Washington DC Just Gutsy WhatsApp group to stay connected and suggest spontaneous meetups: 👉 https://chat.whatsapp.com/KwwHR0npG3aB8VykYjN3hw **About Just Gutsy** **Just Gutsy** is a global community for solo travelers who are free spirited, love exploring the world believe that real connections make the best memories. Hi, I am Syrine, I started solo traveling in 2018 and it changed my life, from introvert to extrovert. Along the way, I loved meeting people, but also felt how hard it can be to find connection when traveling alone. I’m building Just Gutsy so no one has to feel alone on the road — and so anyone who’s still shy to take that first step has a welcoming place to start. 💛

I enjoyed my first trip here and thought I’d introduce it to you, if you haven’t already been. If you're an early riser and need a wfh break, or you wake later and want to start the day off right, join me for a cup and some light convo. Friendly staff, dedicated parking, but limited seating, so grab a spot now. (No discussions on politics, religion or potentially controversial topics. We're here to relax and have fun. Just be respectful and we'll be alright. Pay your own way, and enjoy!)

This popular and accomplished Toastmasters club (#4787) is open to everyone, with an average of 25 people per meeting, mainly business professionals from the Reston/Herndon area. Meetings are held on the 1st, 3rd and 5th Tuesdays of the month from 6pm to 7pm at Conference Room 1 on the ground floor of 1880 Campus Commons Dr, Reston, VA 20191 SOUTH ENTRANCE. Some of the group's members are accomplished professional speakers, while others are just starting down their path of improved public speaking, including many non-native English speakers. Whether you're just starting out and looking to improve your speaking or overcome some nervousness...or looking to gain connections and sharpen your skills, you'll feel connected with the members of Reston Town Center Toastmasters. Stop by. Check us out! Chances are you'll like us so much that you'll be back! For more information: http://towncentertoastmasters.toastmastersclubs.org/

Been a while since we all got tacos, so let's go back to Don Tito's! Join us for a fun-filled evening at Don Tito’s rooftop! This is the perfect chance to meet new friends and expand your network in a relaxed, lively atmosphere. 🤝🎉 Enjoy discounted tacos 🌮 ($3 tacos until 9pm) and drinks 🍹 as you mix, mingle, and make new connections. The event kicks off at 6 PM ⏰, offering a vibrant rooftop vibe, great music 🎶, and plenty of tasty options 😋. Whether you’re new to the area or just looking to grow your social circle, this meetup is a great way to connect with like-minded locals. 🗣️🌟 Don’t miss out—grab your friends 👯, bring your energy ⚡, and join us for a memorable night! 🌃🔥 **HH Menu: [https://dontitova.com/happy-hour](https://dontitova.com/happy-hour)** **Transit:** Take the Orange or Silver lines to the Clarendon stop, and it's 1 block over down Wilson Blvd. **Parking:** There's metered parking on Wilson Blvd in front of the place, and on the streets behind the building (N. Irving St, etc).

Sign up to help with customer service at our Arlington shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

Sign up to help with customer service at our Arlington shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

This is a perfect venue to mingle. http://photos3.meetupstatic.com/photos/event/d/f/4/600_308043572.jpeg

AI can generate a thousand images in a minute. But can it make you feel something? Join us for a live panel exploring why immersive experiences and spatial storytelling matter more than ever, and what the XR age really looks like beyond the hype. Featuring voices from the World Bank, community-driven cultural XR, and filmmaking, this conversation cuts through the noise to ask: when content is cheap, what makes an experience valuable? Recorded live as an episode of Beyond the Byte before a studio audience. Come be part of the conversation. **Featured speakers:** * [Sophia Moshasha](https://www.linkedin.com/in/sophiamoshasha/)\, Interactive Media @ The World Bank \| XR & AI * [Ines Said](https://www.linkedin.com/in/inessaid/)\, XR Immersive Artist \| EE 30 Under 30 \| Lead XR Developer @ Froliq \| Founder @ Tanit XR **Location:** AWS Skills Center, 1550-G Crystal Dr, Arlington, VA 22202 **Drinks and Networking After:** Tacombi, 1550 Crystal Dr, Arlington, VA 22202 **Description:** Join us at AI Innovators Network for our upcoming meetup in the Mosaic, which is dedicated to exploring the latest trends in Artificial Intelligence. Whether you're an AI enthusiast, a professional, or someone curious about the intersection of technology and AI, this event is perfect for networking, learning, and sharing insights. Connect with like-minded individuals from DC, Northern Virginia, and Maryland as we dive deep into the opportunities and challenges of integrating AI. Don't miss this opportunity to be part of the conversation driving innovation and progress in Artificial Intelligence.

Sign up to help with customer service at our Arlington shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

Sign up to help with customer service at our Del Ray shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

Pay attention! We’re delaying a week for those of you who may be on Spring break and/or celebrating the holiday. Ok, no pancakes, but waffles-a-plenty. Join the local UX and Digital Design community for a casual monthly breakfast. Look for us upstairs!

Let’s try this popular Italian restaurant in Reynoldsburg. This is the menu: https://scaliristorante.com/#4e468054-0235-43e2-81c2-44e061341e9e

**The Data-Driven Brand: Using Analytics to Shape Perception** Can you use analytics to improve tacos? This being CBUSDAW, we think the answer is probably “yes”, but we’re not sure how to implement or test this theory. For our April meetup we’ve got Sara Kear, CMO of Condado Tacos, to investigate this delicious question. Sara will explore how she blends quantitative data and qualitative customer feedback to shape brand positioning and drive business decisions. We all know that marketing and analytics go way beyond attribution. Sara will show how Condado uses customer insights to inform product and pricing strategy. She’ll also highlight how Condado leverages customer feedback at scale to influence operational priorities, positioning marketing as the voice of the customer across the organization. In the last 12 years Condado has gone from one location in Columbus to 52 locations across 10 states, so we’re guessing there’s more to that growth than really good guac (though the guac probably helps). Ultimately, this talk focuses on the intersection of art and science—using data to inform creativity and build a brand that resonates with customers in a measurable way. **About Our Speaker** Sara Kear is Chief Marketing Officer at Condado Tacos, where she oversees brand, restaurant design, menu and pricing strategy, off-premise including catering, and customer data strategy. Since joining in 2021, she has helped grow the brand from 19 to 52 locations while building a data-driven marketing organization focused on loyalty and customer insights. Condado has since been named to the Inc. 5000, recognized as Breakout Retailer by Chain Store Age, and consistently ranked among FastCasual’s Top 100 Movers & Shakers. Thanks to our 2026 sponsors: [Clarivoy](https://www.clarivoy.com), [What Box Consulting Group](https://www.whatboxconsultinggroup.com), [Conductrics](https://www.conductrics.com), and [Piwik PRO](https://piwik.pro) More info at [cbusdaw.com](https://cbusdaw.com)

Join us for our April Book Club gathering where we will come together to discuss *[Stop Me if You've Heard This One](https://www.kristenarnettwriter.com/stopmeifyouveheardthisone)* by [Kristen Arnett](https://www.kristenarnettwriter.com/about) in a safe and welcoming environment. Make new friends who share your passion for books and connect with fellow LGBTQ book enthusiasts.

**Welcome to the Women’s Columbus Bogleheads® Sub-Group** This sub-group is for **women who want to learn and discuss finances in a safe, supportive space**. For those interested in moving towards financial independence and retirement by learning investment basics, choosing your 401(k) investments, minimizing taxes, and more. We’re a local chapter of **Bogleheads®**, following a long-term, practical investment philosophy: [Investment Philosophy](https://www.bogleheads.org/wiki/Bogleheads%C2%AE_investment_philosophy): https://www.bogleheads.org/wiki/Bogleheads%C2%AE_investment_philosophy [Bogleheads Forum](https://www.bogleheads.org/index.php): https://www.bogleheads.org/index.php No question is too small, and no experience is too simple. Share, ask, and learn — at your own pace, without judgment, in a group of like-minded women. Let’s build confidence and knowledge **together**!

AI is changing how art is made. But when does it stop being your work and start being the machine’s? This month we're going to be doing a panel with with digital image, music, and written word artists, talking about at what point, while using AI in the creation process, does the work become not the artist creation? We encourage audience participation during this event that will be moderated by Chris Slee. Whether you’re deep in the field or just getting curious, come connect with others building and exploring AI in Columbus. Sponsored by [Transform Labs](https://www.transformlabs.com/services) Sign up also accessible via [Transform Labs Luma](https://luma.com/55umjqta)

We're bringing the community together for a casual happy hour with ServiceNow-themed trivia, food and drinks, and great conversation. Details coming soon - for now, save the date and plan to join us for connection and fun.