AI From the big Cloud Providers - Amazon Connect & Lex

This is an IN-PERSON event

AI from the big three providers can make it a snap to quickly create what you need before trying to roll it yourselves.

This month: Ivan Bliskavka, a 7x Amazon Web Services Certified, will show us Amazon Lex and Connect to see what you can do with these services.

Amazon Lex is a Natural Language Understanding chat/voice bot that can simplify a complex inbound phone menu system by matching common phrases (and their variants) with user intents.Summary:

• Create an Amazon Connect instance and claim a phone number.
• Create a simple touch-tone menu which can route the call to the appropriate agent.
• i.e.: Press 1 for purchasing, press 2 for technical support, press 3 for the billing department.
• Enhance the menu by replacing it with an Amazon Lex Bot, which understands natural language to route to the appropriate agent.
• i.e.: "Connect me to purchasing", "I want to buy ${x}", or "I need a quote on ${x}" will route to the purchasing department.
• i.e.: "I need help", "My ${x} is not working", or "This computer is stupid" will route to the helpdesk.

SPONSORS:

- Our amazing location sponsor is Boca Code where you'll be able to learn how to get your skills to the next level

- We will give away a free one year license to any software from the greats at JetBrains